Standard for Customer Service
April 10, 2013 Stringer LLP Accessibility Standards, Conferences, Employee Relations, HR Policies and Procedures, Human Resources, Human Rights, Integrated Accessibility Regulation, Recruiting and Hiring, Standard for Customer Service, Standard for Employment, Training and Development,
Recently, some of our clients received a notice from the government reminding them to file an Accessibility Report. This was an eye opener to employers who have let the Accessibility for Ontarians with Disabilities Act (AODA), Customer Service compliance deadlines slip through the cracks. Some simply forgot to file. However, others were reminded they have not yet implemented all the Customer Service Standard requirements.
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January 2, 2013 Yosie Saint-Cyr Accessibility Standards, Employee Relations, Employment/Labour Standards, Health and Safety, Human Resources, Integrated Accessibility Regulation, Payroll, Pensions and Benefits, Source Deductions and Reporting, Standard for Customer Service, Standard for the Built Environment, Wages and Compensation,
We are repeating this December 21 blog post to ensure employers, human resources professionals, payroll specialists, legal advisors, managers and supervisors among others start 2013 on the right foot.
accessibility, AODA, AODA obligations, Canada labour Code, canada pension plan, Canada Revenue Agency Act, canadian employment law, Employment Insurance, employment law, Federally regulated workplaces, group sickness or accident insurance plans, Growth and Long-Term Prosperity Act, Hazardous Materials Information, HR, HR issues, Jobs, Labour Law, OAS pension, pooled registered pension plans, Registered Disability Savings Plans, retirement, tax treatment for contributions
December 21, 2012 Yosie Saint-Cyr Accessibility Standards, Employee Relations, Employment/Labour Standards, Health and Safety, Human Resources, Human Rights, Integrated Accessibility Regulation, Payroll, Pensions and Benefits, Source Deductions and Reporting, Standard for Customer Service, Standard for the Built Environment, Union Relations, Wages and Compensation,
Several changes to pension, employment standards, payroll and other legal requirements are coming into force January 1, 2013 or later. Below you will find brief summaries, listed by jurisdiction, of some of the important changes employers need to know about and prepare for: (The post is now updated and includes the new AODA Built environment requirements coming into force January 1, 2013).
2013, administrative penalties, Alberta, AODA obligations, Best 14 weeks pilot project, British Columbia, calculation of holiday pay, Canada Employment Insurance Financing Board, Canada labour Code, Canada Revenue Agency Act, care for a critically ill child, compassionate care benefits, confined spaces, construction sector, cpp, EI benefit, EI sickness benefits, Employees Profit Sharing Plans, Employment Insurance Act, employment insurance reforms, Employment Insurance Regulations, employment law, Employment Pension Plans Act, employment standards code, Family Day Act, Federal Income Support for parents of murdered or missing children, Federally regulated workplaces, first aid, group sickness or accident insurance plans, Growth and Long-Term Prosperity Act, Helping Families in Need Act, Hiring Credit for Small Business, HRinfodesk, HRlaw, HST, Jobs, legal requirements are coming into force January 1, letter of credit to cover a portion of the pension plan, manitoba, maternity of parental leave, Newfoundland and Labrador, Nova Scotia, old age security, ontario, pooled registered pension plans, Prince Edward Island, PST, Public Sector Salary Disclosure Act, QST, Quebec, Registered Disability Savings Plans, retirement compensation arrangements, Saskatchewan, SIN numbers, Whistleblower Protection, Workers’ Compensation Amendment Act, Working while on Claim pilot project, Workplace Safety and Insurance Act
December 20, 2012 Yosie Saint-Cyr Accessibility Standards, HR Policies and Procedures, Human Resources, Human Rights, Integrated Accessibility Regulation, Standard for Customer Service, Standard for Employment, Standard for Information and Communications, Standard for Transportation,
Ontario’s Accessibility Standard for Customer Service came into effect on January 1, 2012 for all businesses and not-for-profits in the province with more than one employee. If an organization has more than 20 employees, an online report must be filed by December 31, 2012 to demonstrate to the government that accessibility has been achieved under the Customer Service Standard. Many organizations are now asking “what comes next?”
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October 17, 2012 Yosie Saint-Cyr Accessibility Standards, Human Resources, Human Rights, Standard for Customer Service,
Ontario’s Accessibility Standard for Customer Service came into effect on January 1, 2012 for all businesses and not-for-profits in the province with more than one employee. If you have more than 20 employees, you must file an online report by December 31, 2012 to demonstrate to the government that you have achieved accessibility.
accessibility, Accessibility Compliance Reporting tool, Business, customers, discrimination, employment law, not-for-profits, ONe-Source, online reporting, reporting obligations, ServiceOntario
September 13, 2012 Yosie Saint-Cyr Accessibility Standards, Standard for Customer Service, Standard for Employment, Standard for Information and Communications, Standard for the Built Environment, Standard for Transportation,
Manitoba is the second province in Canada that intends to make their province accessible for persons with disabilities by developing specific standards of accessibility in a number of key areas.
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August 13, 2012 Clear Path Employer Services Accessibility Standards, Standard for Customer Service,
Have you kept up to date with AODA requirements? Statistics show that one in seven citizens of Ontario has some sort of disability. Not only is it essential for businesses to become accessible in order to take advantage of these potential customers, it’s now law!
accessibility, AODA, assistive devices, complying with accessibility, customer service standard, Disability, employment law, feedback, Ministry of Community and Social Services, policies, practices and procedures, service animal, support person, ustomer service standard reporting requirement
August 10, 2012 Yosie Saint-Cyr Accessibility Standards, Integrated Accessibility Regulation, Standard for Customer Service, Standard for Employment, Standard for Information and Communications,
Assistive technology provided by rehabilitation engineers can play a major role in helping to realize the goals of the Accessibility for Ontarians with Disabilities Act, which goal is to make Ontario accessible for people with disabilities by 2025.
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June 20, 2012 Suzanne Cohen Share Accessibility Standards, Human Resources, Human Rights, Integrated Accessibility Regulation, Standard for Customer Service, Standard for Information and Communications,
The Federal Court of Appeal has upheld a legally blind woman’s 2010 legal victory over the federal government, ordering the government to make its websites accessible to blind persons. It may not be a case under the Accessibility for Ontarians with Disabilities Act, but it does show us how website accessibility matters and has an impact on promoting accessibility for persons with disabilities.
Accessibility for Ontarians with Disabilities Act, Accessible websites, AODA, blindness, canadian charter of rights and freedoms, Disability, discrimination, Donna Jodhan, equal access to online information, Integrated Accessibility Standards Regulation, ontario, Physical disability, visual impairments, web accessibility, Web Content Accessibility Guidelines, website accessibility
June 7, 2012 Adam Gorley Accessibility Standards, Conferences, Employee Relations, Employment/Labour Standards, Health and Safety, Human Resources, Human Rights, Privacy and Security, Standard for Customer Service, Union Relations,
You’ve probably already heard about the Ontario Employment Law Conference coming up on June 13—that’s next Wednesday!—but have you registered yet?
Accessibility for Ontarians with Disabilities Act, AODA, attendance management, cross-border employee transfers, economic recovery, employment law, just cause, Ontario Employment Law Conference, pay equity act, Return to work, Stringer LLP, terminating benefits after employment, termination, union certification, wsib
May 23, 2012 Suzanne Cohen Share Accessibility Standards, Human Resources, Human Rights, Integrated Accessibility Regulation, Standard for Customer Service, Standard for Employment, Standard for Information and Communications, Standard for the Built Environment, Standard for Transportation
Today’s post is all about hearing from you! Questions arise as to how organizations are dealing with the Accessibility for Ontarians with Disabilities Act compliance requirements. I want to hear from you about the good, the bad and the ugly! Allow me to share your expertise or stories with the rest of the province. Of course, the idea is to help others meet compliance and use the lessons you’ve learned to encourage others. As for your bad ideas that turned ugly, organizations can really use that information to avoid similar pitfalls.
accessibility compliance, Accessibility for Ontarians with Disabilities Act, Accessibility Standards PolicyPro, accessibility training, AODA, ASPP, MCSS, Ministry of Community and Social Services, ontario
April 23, 2012 Suzanne Cohen Share Accessibility Standards, Integrated Accessibility Regulation, Standard for Customer Service, Standard for Information and Communications
Recently I sent an email in a medium-large font to someone who thought I was shouting. The reply I received was disturbing. The person was offended and read the information as if I was angry…
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April 18, 2012 Marcia Scheffler Accessibility Standards, Employee Relations, Human Resources, Integrated Accessibility Regulation, Standard for Customer Service, Training and Development
The best employers and proactive HR managers will go beyond just meeting the AODA training requirements. You can make the greatest impact for your employees and for your organization by using your AODA training as tool for increasing employee engagement. One way to do this is to carefully design and promote your organization’s AODA program as socially responsible corporate behaviour rather than simply as a compliance-driven reaction…
Accessibility for Ontarians with Disabilities Act, AODA Compliance, AODA standards, AODA training, best practices, corporate social responsibility, CSR, employee engagement, employment law, return on investment
March 5, 2012 Yosie Saint-Cyr Accessibility Standards, Standard for Customer Service
Organizations with 20 or more employees who have to report on their accessibility compliance with the Customer Service Standard under the Accessibility for Ontarians with Disabilities Act must do so prior to December 31, 2012.
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February 21, 2012 Suzanne Cohen Share Accessibility Standards, Human Resources, Human Rights, Standard for Customer Service, Standard for the Built Environment
Andrew Lawson recently introduced our readers to the StopGap one-step ramp project at www.stopgap.ca. The group offers businesses in Ontario a one-step accessibility ramp for free. Sounds great, right? Well, during my several years on Ontario’s accessible built environment standards committee, we addressed the issue of one-step ramps and members raised valid reasons not to assume this is a fix in all situations. So what is the conundrum?
accessibility, accessibility markings, accessibility ramp, accessibility rules, accessible built environment standards, barriers, built environment standards committee, employment law, mobility device, one-step ramp, one-step ramp conundrum, snow removal, Special Olympics, StopGap, tripping hazard, winter maintenance
Hi John, Thanks for your comment. Check out paragraph 67 of the decision: "Accordingly, none of what I have written above is to suggest or... – May 22, 4:38 PM
This is really spin doctoring the decision. My firm appeared at the Court of Appeal for an intervenor the University of Saskatchewan. Whatever the Supreme... – May 22, 1:00 AM
