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Standard for Customer Service

Accessibility and transitions

There is an accessibility consideration that I have been thinking about for quite some time which isn’t covered under the Accessibility for Ontarians with Disabilities Act (AODA) is the accessibility of transition. It was a thought that started around the same time as when the new subways started to show up in Toronto, and the height and width became a new barrier for some people who rely on transit to get to and from work.

 

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The trajectory of the AODA

It would seem that there is some movement towards a more motivated government with regards to leadership and the AODA… 

 

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#Worklaw2015 : Proposed changes to the AODA customer service standard

Learn the latest!

Last year, proposed changes to the Customer Service Standard under the Accessibility for Ontarians with Disabilities Act, 2005 (“AODA”), were made available for public comment. A finalized version of these proposed changes has now been released. The purpose of many of the changes is to streamline the Customer Service Standard with the Integrated Accessibility Standard (which includes the Information and Communication Standard, the Employment Standard, the Transportation Standard and the Design of Public Spaces Standard).

 

A brief review of the Mayo Moran legislative review of the AODA

The Mayo Moran Review of the Accessibility for Ontarians with Disabilities Act is both a welcome and timely document as it reflects the progressive goal of inclusion within business and social culture.

 

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Accessibility can change the way we think

People with disabilities have traditionally been excluded from decision-making, holding roles of importance, exercising personal autonomy and obtaining gainful employment. Although the view prescribed to people with disabilities has shifted over the years, there persists an underlying theme in which the overarching narrative is one of cultural mistrust.

 

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Recognizing obesity as a disability – Slippery slope or basic human dignity?

On December 18, 2014, the European Court of Justice decided that while obesity, in itself, is not necessarily a disability, where obesity hinders a person’s ability to engage in “full and effective participation” in the workplace, it could warrant the protection of disability legislation. So what is the status of obesity as a disability in Canada?

 

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A critical look at the proposed revisions to the accessible customer service standard

The Accessibility for Ontarians with Disabilities Act should be viewed as a living document. To illustrate this point, so far there have been two independent reviews of the AODA, the first completed by…

 

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Human Rights principles and accessibility

This is a great post on this International Human Rights Day. The principles that guide accessibility can be found in a few human rights mechanisms that structure the responsibility to make adjustments of law and policy to allow for equal participation of persons with disabilities.

 

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AODA 2014–2015 deadlines…and things to work on for 2016

As you may be aware, the Accessibility for Ontarians with Disabilities Act contains several obligations that apply at different points in time, depending on whether the organization is a small organization (under 50 employees) or a large organization (50 employees or more), in order to achieve the goal of creating an accessible Ontario. A number of additional requirements take effect January 1, 2015, they include,..

 

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The summer of our youth: Hiring students for the summer may be a good business strategy

Now that the summer is finally here, many of you may find your workplace peppered with summer student or recent grad employees. In fact, hiring students for the summer may be a good business strategy not only to fill human resources gaps created by employee vacations, but also to invest in a potential future workforce and to take advantage of government subsidies which may be available to help to fund student positions.

 

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Let’s review: AODA public feedback now open

Accessibility for Ontarians with Disabilities Act (AODA) aims to make the province of Ontario fully accessible for people with disabilities by 2025. Since the AODA became law in 2005, Ontario has established accessibility standards for customer service, information and communications, employment, transportation, and the built environment: design of public spaces. There are currently two separate reviews of Ontario’s accessibility laws underway:

 

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Three of the most popular articles this week on HRinfodesk

Three of the most popular articles this week on HRinfodesk deal with unpaid wages, a reprisal claim following an employee’s harassment complaint; and proposed AODA customer service changes.

 

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Small employers are not complying with Ontario’s new accessibility and employment laws

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According to an AODA Alliance news release and a Nov. 18, 2013, Toronto Star article, the Ontario government fully knows that 70 percent of Ontario private sector organizations with at least 20 employees have not complied with the Accessibility for Ontarians with Disabilities Act’s (AODA) reporting requirements. Reports were due December 31, 2012. This is not surprising because in my experience, most small businesses are simply not aware of the law.

 

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