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Archive for the ‘Training and Development’ Category

A closer look at the accessibility standard for employment under the AODA

Friday, June 10th, 2011

Now that the Integrated Accessibility Regulation under the Accessibility for Ontarians with Disabilities Act is now law and will come into force on July 1, 2011, let’s take a closer look at the accessibility standard for employment.

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Tags: Accessibility for Ontarians with Disabilities Act, accessibility needs due to disability, Accessibility standards, accommodation, career development, Career development and advancement, Disability, during employment, emergency response, employment standard, human rights code, job accommodations, job applicants, ontario, performance management, reassignment of employees, recruitment, redeployment, Return to work, selection process
Posted in Accessibility Standards, Human Resources, Human Rights, Recruiting and Hiring, Standard for Employment, Training and Development | 4 Comments »

Eight out of ten workers witnessed conflicts in the workplace, so what?

Wednesday, March 9th, 2011

According to a recently released CROP survey carried out for the Ordre des conseillers en ressources humaines agréés (Quebec’s human resources professional association), 79 percent of workers in Quebec often or occasionally witnessed a conflict in their workplace in the last year. The survey also indicates that 62 percent of employees believe their managers are inclined to resolve conflicts, compared to 38 percent who feel they tend to ignore them.

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Tags: communication, Conflict resolution, conflict resolution skills, CROP survey, disagreements and differences, education and training, employment law, impacts of workplace conflict, learning to manage conflict, Ordre des conseillers en ressources humaines agrees, policies and procedures, Quebec, sources of conflict in the workplace, when individuals disagree and conflicts arise in the workplace, workers witnessed conflicts in the workplace, workplace conflict, workplace harassment, workplace violence
Posted in Health and Safety, Human Resources, Human Rights, Training and Development | Make a Comment »

Employers are responsible for employees attending training

Tuesday, March 8th, 2011

What is your workplace policy on protecting (accommodating) employees and others who have food allergies, environmental sensitivities and other “hidden” of “non-evident” potential disabilities?

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Tags: Disability, discrimination, duty to accommodate, environmental sensitivities, food allergies in the workplace, occupational health and safety, safe working environment, Workplace policy
Posted in Health and Safety, Human Resources, Human Rights, Training and Development | Make a Comment »

AODA accessibility standards for customer service – Training decisions

Wednesday, January 26th, 2011

Ontario’s Accessibility Standards for Customer Service requires organizations to train staff, volunteers and third parties who deal with the public on your behalf on how to provide customer service to people with disabilities. What are the legal requirements for training?

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Tags: Accessibility for Ontarians with Disabilities Act, AODA, customer service standard, customer service to people with disabilities, disabilities, employment law, legal requirements for training, policies, practices and procedures, problem accessing your goods or services
Posted in Accessibility Standards, Human Resources, Standard for Customer Service, Training and Development | Make a Comment »

Is some form of intervention required in order to address the issue of long-term joblessness?

Friday, November 5th, 2010

I read an interesting article that was quite discouraging. Unfortunately, it has been found that more Canadians are remaining jobless for longer periods of time. We are not just talking about workers in the manufacturing sector here; apparently, significant numbers of Canadians have lost their jobs and are experiencing long-term unemployment in areas such as accounting, executive work and education. Also, employment of factory workers is at a 30-year low.

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Tags: displaced older workers, economy, Employment Insurance, job experience atrophy, jobless for longer periods of time, joblessness, long-term joblessness, long-term unemployment, mandatory training, recession, skills atrophy, skills required to work, temporary jobs, wage insurance
Posted in Employment Standards, Human Resources, Training and Development | Make a Comment »

A recent survey on job attitudes

Friday, October 29th, 2010

I just read an interesting article that found only 44% were satisfied with their jobs, about 32% were somewhat satisfied and 24% were not very satisfied or not at all satisfied. That is a significant number of people (56%) who did not answer “very satisfied” about their jobs.

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Tags: Absenteeism, competitiveness, economic recovery, employee health, employee turnover, Forum Research Inc., improving job satisfaction, Job performance, job satisfaction, Manufacturing, organizational behaviour, productivity, rewards, supervisor feedback, supportive conditions, the economy, working conditions, workplace survey, workplace trends
Posted in Human Resources, Training and Development | Make a Comment »

Workplace organizational behaviour part II: Perception

Friday, September 24th, 2010

Behaviour in the workplace is based on people’s perception of it. In this post, let’s examine how one’s perception influences productivity, absenteeism, turnover and job satisfaction.

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Tags: Behaviour in the workplace, behavioural interview, Behavioural interview techniques, employee relations, Human Resources Strategy, job satisfaction, oganizational behaviour, perception, perception affects the workplace, workplace behavioral problems, workplace organizational behaviour
Posted in Human Resources, Recruiting and Hiring, Training and Development | 5 Comments »

Workplace communication and the real world: email features for the quick-tempered and impulsive

Monday, August 30th, 2010

You’ve written an email that says some things you might be better off saying in person—or not at all—right? Like when you wanted to tell off a co-worker—or supervisor—about taking credit for your work, or putting you down in front of the boss, or just for generally being a jerk. Maybe you were caught up in the anger of the moment—you let your temper get the best of you—or maybe you were just a bit—or a lot—drunk. And maybe you hit that “Send” button, and maybe you reconsidered before it was too late. I don’t like to imagine the result of sending such a message.

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Tags: beer goggles, communicating at work, communication at work, drinking, email, email at work, email features, gmail, impulsiveness, records, technology, undo send, working conditions, workplace behaviour, workplace communication, workplace conduct
Posted in Human Resources, Training and Development | 2 Comments »

Multi-tasking: where do you draw the line?

Thursday, August 26th, 2010

Multi-tasking is so serious that workers are taking their work into the washroom, with disturbing results. According to a recent survey, one-third of Brits admit they’ve made a “stall-call”—that is, a call from the toilet, not just the restroom—whether for business or pleasure. And one in twenty said they’ve taken their laptop with them when nature called. The survey also found a significant—and disgusting—number of people eat, drink and brush their teeth while answering nature’s call.

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Tags: cellphone use, health and safety, hygiene, illness, illness at work, multi-tasking, productivity, risky behaviour, sickness, stall-call, vicarious liability, work environment, working, working conditions
Posted in Health and Safety, Human Resources, Training and Development | Make a Comment »

Multi-tasking: the unfulfilled promise of doing more with less

Monday, August 23rd, 2010

The common meaning of multi-tasking is doing more than one thing at once, like walking and chewing gum. Do you hold several conversations at the same time—on the phone, on Facebook and in person? Do you listen to music or the radio or watch TV or eat lunch while you check your favourite blogs and watch your auctions on eBay? Do you have several work projects on the go, spread across your real and virtual desktops? Is it hard to keep track?

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Tags: distraction, facebook, focus, Internet, multi-tasking, performance, productivity, social networking, television, thermodynamics, time management, training, twitter, virtual desktops, working
Posted in Human Resources, Training and Development | Make a Comment »

For small and medium-sized businesses, cross-training can be a lifesaver

Monday, July 26th, 2010

An organization with dedicated departments and strictly delineated staff roles might be easy to manage when things are running smoothly, but what happens when someone gets sick, goes on vacation or leaves the company, and there’s no one else who can perform that person’s duties? Or what if both employees who can perform a certain duty are away from work at the same time? The last thing you want to be doing is scrambling to figure out how to do something at the last minute when you expected it to be done a week before, or training someone to do something entirely new while that deadline looms.

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Tags: cross-training, employee relations, succession planning, training, training and development, workplace management
Posted in Human Resources, Training and Development | 3 Comments »

Workplace training: Proactive or reactive

Thursday, February 18th, 2010

Here’s a training tip I share with my workshop participants: Human rights sensitiviy training will probably not change racist opinions. Training will however let employees know how to file a complaint internally. This mechanism allows you to deal with the issue before it gets to the Human Right Tribunal. LEARN–DON’T LITIGATE.

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Tags: human rights training, workplace training
Posted in Human Resources, Human Rights, Training and Development | Make a Comment »

The importance of cross-training

Wednesday, December 16th, 2009

I’m sure you are wondering where this blog post is leading to and why I would think cross-training employees important. Well, the near-miss pandemic phase made me think,…

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Tags: cross-training, employment law, Human Resources, training, training and development, workplace performance
Posted in Human Resources, Training and Development | 1 Comment »

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