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SLAW: Proposed AODA Customer Service Changes

When the Accessibility Standards Advisory Council/Standards Development Committee was formed in 2013, one of its first orders of business was to review the Customer Service Standard as required under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). The AODA requires that each accessibility standard be reviewed five years after it becomes law to determine whether the standard is working as intended and to allow for adjustments to be made as required.

The council has proposed several changes to the Customer Service Standard and is asking interested stakeholders for feedback. Proposed revisions include using different terminology to make requirements clearer, matching the requirements of the Customer Service Standard with similar requirements in other accessibility standards, adding wording to clarify the intent of requirements and correcting inconsistencies across the standards. Public feedback on the proposed revisions will be accepted from March 3 to April 16, 2014.

For more, read my new post on Slaw here.

Yosie Saint-Cyr
First Reference Managing Editor

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Yosie Saint-Cyr

Managing Editor at First Reference Inc.
Yosie Saint-Cyr, LL.B., is a trained lawyer called to the Quebec bar in 1988 and is still a member in good standing. She practiced business, employment and labour law until 1999. For over 15 years, Yosie has been the Managing Editor of the following publications, Human Resources Advisor, Human Resources PolicyPro, HRinfodesk and Accessibility Standards PolicyPro from First Reference. Yosie is one of Canada’s best known and most respected HR authors, with an extensive background in employment and labour across the country. Read more
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