First Reference Talks

Business, Payroll, Employment Law, Internal Controls & You!

  • Home
  • About
  • Contact Us
  • Free Updates

Posts Tagged ‘Accessibility for Ontarians with Disabilities Act’

Accessibility standards compliance seminar

Thursday, October 27th, 2011

First Reference and Stringer Brisbin Humphrey are presenting a half-day seminar on November 9, 2011, which will provide an overview of the AODA compliance framework focusing on practical guidance in the form of templates, checklists and resources tailored to assist you in understanding and meeting the specific requirements that are applicable to your organization, whether it be a public, private or non-profit enterprise.

Read the rest of this post »

Tags: Accessibility for Ontarians with Disabilities Act, Accessibility Standards for the Built Environment, Accessibility Standards PolicyPro, AODA, ASPP, Customer service standards, Integrated Accessibility Regulation
Posted in Accessibility Standards, Conferences, Integrated Accessibility Regulation, Standard for Customer Service | Make a Comment »

AODA: Protect your organization through documentation

Wednesday, October 26th, 2011

The Accessibility Standards for Customer Service require employers with 20 or more employees to document policies. The Integrated Accessibility Standards require employers to document policies and multi-year accessibility plans if they have 50 or more employees. So smaller organizations might breathe a sigh of relief knowing that they don’t have to document and keep track of their accessibility policies and plans under the Accessibility for Ontarians with Disabilities Act (AODA).

Read the rest of this post »

Tags: Accessibility for Ontarians with Disabilities Act, accessibility standard, Accessibility Standards for Customer Service, AODA, business image, compliance dates, Customer service standards, documentation, Due diligence, employment law, integrated accessibility standards, OHRC, ontario, Ontario Human Rights Code, people with disabilities, persons with disabilities, small organizations, SMB, SME
Posted in Accessibility Standards, Human Resources, Human Rights, Integrated Accessibility Regulation, Standard for Customer Service | Make a Comment »

AODA: Who let the dogs out? Saying ‘yes’ to all service animals

Wednesday, September 28th, 2011

You may have read the recent story about a blind rowing champ who was asked to leave the premises of an Esso gas station store. Victoria Nolan attempted to enter the premises with her guide dog when she was promptly told to leave the store. Ms. Nolan is not new to this problem, and she contacted the Toronto police who seemed to have extracted some kind of apology from the employee. An Esso spokesperson stated that the company tells retailers to allow service animals onto the premises. Apparently, there was a communication breakdown when instructing this employee about the topic of service animals.

Read the rest of this post »

Tags: accessibility, Accessibility for Ontarians with Disabilities Act, AODA, Blind Person’s Rights Act, discrimination, Esso, fines and penalties for non-compliance under the AODA, guide dog, Service animals, Victoria Nolan
Posted in Accessibility Standards, Standard for Customer Service | 3 Comments »

AODA administrative monetary penalties scheme – three strikes you’re out!

Wednesday, August 24th, 2011

The Accessibility for Ontarians with Disabilities Act (AODA) allows for severe maximum monetary penalties for any violation to the Act. Details on how these administrative penalties work are found in the Integrated Accessibility Standards Regulation, which came into force July 1, 2011.

Read the rest of this post »

Tags: accessibility, Accessibility for Ontarians with Disabilities Act, Administrative monetary penalties scheme, AODA, director liability, Disability, Integrated Accessibility Standards Regulation, Licence Appeal Tribunal, non-compliance with the AODA, offences and penalties, persons with disabilities
Posted in Accessibility Standards, Integrated Accessibility Regulation | 2 Comments »

AODA: Why do I have to notify the public when there is a disruption of services?

Wednesday, July 27th, 2011

Generally, disruptions to all of your services, such as during a power outage or during a labour dispute, do not require this special notice. However, if the disruption has a significant impact on people with disabilities, you should provide notice of the disruption of service. In Ontario, under the Accessibility Standards for Customer Service, as of January 1, 2012, organizations are required to publicly notify customers of temporary disruptions of services or facilities or if they are expected to be temporarily unavailable in the near future, including the steps to take to access alternative methods.

Read the rest of this post »

Tags: accessibility, Accessibility for Ontarians with Disabilities Act, Accessibility law, Accessibility standards, Accessibility Standards for Customer Service, AODA, assistive devices, Disability, disruption of services, employment law, people with disabilities, temporary disruptions of services, unplanned service disruptions
Posted in Accessibility Standards, Standard for Customer Service | Make a Comment »

Service animals and people with disabilities – AODA best practices

Wednesday, June 22nd, 2011

In Ontario there is a regulation called the Accessibility Standard for Customer Service. One of the requirements of this regulation is that persons with disabilities are allowed to enter your organization’s public premises with a service animal. A person should be able to remain with the animal unless otherwise excluded by law. If the animal is…

Read the rest of this post »

Tags: accessibility, Accessibility for Ontarians with Disabilities Act, accessibility standard for customer service, AODA, Business, Disability, employment law, goods or services, health and safety reasons, no-pets policy, ontario, people with disabilities, Service animals, trained animals, training
Posted in Accessibility Standards, Standard for Customer Service | Make a Comment »

A closer look at the accessibility standard for employment under the AODA

Friday, June 10th, 2011

Now that the Integrated Accessibility Regulation under the Accessibility for Ontarians with Disabilities Act is now law and will come into force on July 1, 2011, let’s take a closer look at the accessibility standard for employment.

Read the rest of this post »

Tags: Accessibility for Ontarians with Disabilities Act, accessibility needs due to disability, Accessibility standards, accommodation, career development, Career development and advancement, Disability, during employment, emergency response, employment standard, human rights code, job accommodations, job applicants, ontario, performance management, reassignment of employees, recruitment, redeployment, Return to work, selection process
Posted in Accessibility Standards, Human Resources, Human Rights, Recruiting and Hiring, Standard for Employment, Training and Development | 4 Comments »

Accessibility for Ontarians with Disabilities Act (AODA) – Learn the latest

Wednesday, June 8th, 2011

Employers in Ontario must be aware of the changes that are happening and the requirements that will be placed on them in the very near future under the Accessibility for Ontarians with Disabilities Act …

Read the rest of this post »

Tags: 12th Annual Ontario Employment Law Conference, Accessibility for Ontarians with Disabilities Act, Accessibility standards, AODA, barriers, built environment, customer service, Disability, employment, employment law, human rights code, information and communication, ontario, Ontario accessible for persons with disabilities, policy, practices, procedures, training, transportation
Posted in Accessibility Standards, Conferences, Human Resources, Human Rights, Integrated Accessibility Regulation, Standard for Customer Service | Make a Comment »

AODA: Integrated Accessibility Regulation now law

Tuesday, June 7th, 2011

On Friday June 3, 2011, the Ontario government enacted the Integrated Accessibility Regulation under the Accessibility for Ontarians with Disabilities Act. The Regulation gave force of law to three new standards to address barriers facing persons with disabilities in the areas of transportation, employment and information and communications.

Read the rest of this post »

Tags: Accessibility for Ontarians with Disabilities Act, accessibility standard for customer service, accessibility standard for employment, accessibility standard for information and communications, accessibility standard for transportation, AODA, employment law, Integrated Accessibility Regulation, person with disabilities
Posted in Accessibility Standards, Integrated Accessibility Regulation | 1 Comment »

AODA: Inappropriate words can bite – the customer service standard

Wednesday, May 25th, 2011

The Accessibility Standard for Customer Service Regulation obligates Ontario businesses and their employees to communicate with persons with disabilities in a manner that takes into account the person’s disability. Employers must train employees to interact and communicate with people that have various types of disabilities…

Read the rest of this post »

Tags: Accessibility for Ontarians with Disabilities Act, Accessibility Standard for Customer Service Regulation, AODA, appropriate terminology, customer service standard, Disability, discrimination, disease, disorder, dysfunctional, employment law, malicious intent, medical model of disability, medical terminology, mental disability, method of communication, negative stereotypes, people with disabilities, person with a disability, social model of disability, stigmas, training, traumatic incident, words to perpetuate negative stereotypes
Posted in Accessibility Standards, Standard for Customer Service | Make a Comment »

Join us at the 12th Annual Employment Law Conference

Thursday, April 28th, 2011

Join us at the 12th Annual, Ontario Employment Law Conference, on June 15, 2011 at the Mississauga Convention Centre. This event is hosted by First Reference, with presentations by the lawyers at Stringer Brisbin Humphrey, experts in the areas of employment and labour law.

Read the rest of this post »

Tags: Accessibility for Ontarians with Disabilities Act, AODA, Bill 168 – A Year in Review, employment law, Employment Standards Update, First reference, Internet Abuse in the Workplace, Labour Law, Managing Difficult Terminations, ontario, Ontario Employment Law Conference, social networking, Stringer Brisbin Humphrey, undue hardship, Workplace issues, wsib
Posted in Conferences, Human Resources | Make a Comment »

AODA and the relationship with the Ontario Human Rights Code

Wednesday, April 27th, 2011

While learning about the Accessibility for Ontarians with Disabilities Act (AODA), organizations should be aware of the legal limitations of the Act in relation to the Ontario Human Rights Code. Many people are unaware that the Code takes precedent.

Read the rest of this post »

Tags: accessibility, Accessibility for Ontarians with Disabilities Act, AODA, discriminating against persons with disabilities, discrimination, human rights code, legal limitations, ontario, Ontario human rights commission, Ontario Human Rights Tribunal, persons with disabilities, proposed integrated accessibility regulation
Posted in Accessibility Standards, Human Resources, Human Rights | Make a Comment »

Slaw: AODA era part V: The transportation standard

Monday, April 11th, 2011

Many interested stakeholders who participated in the AODA Proposed Integrated Accessibility Regulation consultation process from February 1, 2011 to March 18, 2011 are very concerned about the timelines and a number of the requirements related to the implementation of the AODA transportation standard. The cost implications for the transportation standard are believed to be significant. Provisional estimates, for certain smaller transit systems, would see the annual ongoing operating costs equate to upwards of 50 percent of the current operating costs.

Read the rest of this post »

Tags: accessibility, Accessibility for Ontarians with Disabilities Act, accessible transportation, AODA, Municipalities, proposed integrated accessibility regulation, Public school transportation services, Public transportation, Taxis, transportation services, Transportation Standard, TTC
Posted in Accessibility Standards, Standard for Transportation | Make a Comment »

Slaw: AODA era part IV: Employment standard

Wednesday, April 6th, 2011

The employment standard under the Accessibility for Ontarians with Disabilities Act (AODA) is found under part III in the Proposed Integrated Accessibility Regulation (PIAR), which is slated to become law around July 2011 (not confirmed). This standard requires an organization that is an employer to engage in the proactive identification, removal and prevention of barriers hindering the full participation in employment of persons with disabilities. It also requires…

Read the rest of this post »

Tags: accessibility, Accessibility for Ontarians with Disabilities Act, accommodation, AODA, communication supports, Disability, disability awareness training, Employment accessibility standard, employment of persons with disabilities, employment standard, individual accommodation plans, information in accessible formats, policies and procedures, proposed integrated accessibility regulation, removal and prevention of barriers, Support of persons with disabilities
Posted in Accessibility Standards, Human Resources, Human Rights, Recruiting and Hiring, Standard for Employment | Make a Comment »

Slaw: AODA era part III: Information and communication standard

Tuesday, March 29th, 2011

There are specific requirements for each of the Proposed Integrated Accessibility Regulation (PIAR) standards. This post will focus on the specific requirements under the AODA Information and Communication Standard.

Read the rest of this post »

Tags: accessibility, Accessibility for Ontarians with Disabilities Act, accessible format, Accessible websites, ADA, AODA, assistive technologies, communication support, Disability, employment law, employment standard, information and communication platforms, Information and Communication standard, Internet, PIAR standards, proposed integrated accessibility regulation, The Internet accessibility standards, Transportation Standard, Web Content Accessibility Guidelines 2.0
Posted in Accessibility Standards, Standard for Information and Communications | Make a Comment »

<< Previous Next >>

  • Get Free Updates

    RSS and Email

  • 2012 Annual Ontario Employment Law Conference

    2011 Canadian Law Blog Finalist

    2010 Canadian Law Blog Finalist

  • Categories

    • Accessibility Standards
      • Integrated Accessibility Regulation
      • Standard for Customer Service
      • Standard for Employment
      • Standard for Information and Communications
      • Standard for the Built Environment
      • Standard for Transportation
    • Announcements
    • Conferences
    • Human Resources
      • Corporate Immigration
      • Employee Relations
      • Employment Standards
      • Health and Safety
      • HR Analytics
      • HRMS
      • Human Rights
      • Privacy and Security
      • Recruiting and Hiring
      • Training and Development
      • Union Relations
    • Payroll
      • Benefits
      • Compensation
      • Source Deductions and Reporting
  • Recent Comments

      CommentChristina Catenacci:
      Thanks for your comment Troy. I have discussed this issue with many people...

      CommentTroy:
      And what about the passive smoke from SMOKERS? If someone who doesn’t smoke...

      CommentYosie Saint-Cyr:
      Hi Marcia, I participated in the program two years ago on behalf of FR… It...



  • First Reference:
    @firstreference

    Yosie Saint-Cyr:
    @yosie23

    Adam Gorley:
    @agorley

  • Like us on Facebook!



  • Links

    • First Reference
    • HR eSource
    • HRinfodesk
    • HRtrack
    • Human Resources Advisor
    • PolicyPro
  • Blogroll

    • Inside internal controls
    • All About Information
    • Chambers on the Profession
    • Corporate Governance
    • Corporate Governance & Risk Management Blog
    • Corporate Reporting to Stakeholders
    • Daniel A. Lublin Employment Law Blog
    • Doorey’s Workplace Law Blog
    • Employment & Human Rights Law in Canada
    • Human Right in the Workplace
    • International Corporate Governance
    • Leech Talks Risk
    • Marks on Governance
    • Osgoode Labour & Employment Law Society
    • SBH Lawyers blog
    • Slaw
    • Thoughts from a Management Lawyer
  • Post Archives

    • May 2012 (21)
    • April 2012 (26)
    • March 2012 (30)
    • February 2012 (26)
    • January 2012 (23)
    • December 2011 (25)
    • November 2011 (19)
    • October 2011 (19)
    • September 2011 (30)
    • August 2011 (21)
    • July 2011 (22)
    • June 2011 (30)
    • May 2011 (25)
    • April 2011 (25)
    • March 2011 (23)
    • February 2011 (16)
    • January 2011 (21)
    • December 2010 (20)
    • November 2010 (17)
    • October 2010 (19)
    • September 2010 (22)
    • August 2010 (25)
    • July 2010 (20)
    • June 2010 (24)
    • May 2010 (28)
    • April 2010 (20)
    • March 2010 (19)
    • February 2010 (9)
    • January 2010 (11)
    • December 2009 (9)
    • November 2009 (11)
    • October 2009 (13)
    • September 2009 (9)
  • Questions?

    Email us:
    editor[at]firstreference.com

Copyright © 2012 - First Reference | Entries (RSS) | Comments (RSS) | Twitter | Facebook

WordPress theme designed by web design