MasterChef Contestant Christine Ha is legally blind. She navigates the kitchen with the help of a cane and a support person. According to the judges, the dishes she prepares for each challenge are amazing and she is a great cook. It goes to show, despite her disability, Ha is able to compete with contestants with no disabilities, and perform the challenges with above average results.
The Accessibility Standards for Customer Service require employers with 20 or more employees to document policies. The Integrated Accessibility Standards require employers to document policies and multi-year accessibility plans if they have 50 or more employees. So smaller organizations might breathe a sigh of relief knowing that they don’t have to document and keep track of their accessibility policies and plans under the Accessibility for Ontarians with Disabilities Act (AODA).
Slaw: The AODA era part I: The accessibility standard for customer service, how much time do I have?
The AODA customer service standard outlines what businesses and other organizations in Ontario must do to make their goods and services more accessible to people with disabilities by January 1, 2012. Every person or organization that provides goods and services to members of the public or other third parties, and has at least one employee in Ontario, must comply.
Are you ready for the Customer Service Standard under the Accessibility for Ontarians with Disabilities Act?