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Posts Tagged ‘Accessibility standards’

Required training under the AODA customer service standard

Wednesday, December 7th, 2011

The Accessibility Standards for Customer Service require employers to provide accessible customer service to persons with disabilities. In order to comply with the legislation, all businesses and organizations providing goods or services to the public with at least one employee in Ontario must meet several requirements by January 1, 2012. What we gathered at our most recent AODA seminar is that employers are very concerned about the training aspect of the customer service obligations.

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Tags: Accessibility for Ontarians with Disabilities Act, Accessibility standards, Accessibility Standards for Customer Service, AODA, AODA seminar, assistive devices, customer service policies and procedures, Customer service standards, customer service training, disabled persons, employment law, interacting with persons with disabilities, ontario, persons with disabilities, policies, practices and procedures, service animal, support person
Posted in Accessibility Standards, Human Resources, Human Rights, Standard for Customer Service, Training and Development | 1 Comment »

AODA Accessibility Standards Compliance Seminar November 9, 2011

Friday, September 30th, 2011

Along with the customer service standard, four out of the five accessibility standards under the Accessibility for Ontarians with Disabilities Act are now law and in place. They are accessibility standards in the areas of Customer Service, Information and Communication, Employment and Transportation. These standards are complex and they require understanding and preparation. Ontarians can no longer ignore them.

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Tags: accessibility, Accessibility standards, AODA, customer service, education, employment, information and communication, policies, practices, procedures, Seminars, training, transportation
Posted in Accessibility Standards, Conferences, Human Resources, Integrated Accessibility Regulation, Internal Controls, Standard for Customer Service | Make a Comment »

AODA: Why do I have to notify the public when there is a disruption of services?

Wednesday, July 27th, 2011

Generally, disruptions to all of your services, such as during a power outage or during a labour dispute, do not require this special notice. However, if the disruption has a significant impact on people with disabilities, you should provide notice of the disruption of service. In Ontario, under the Accessibility Standards for Customer Service, as of January 1, 2012, organizations are required to publicly notify customers of temporary disruptions of services or facilities or if they are expected to be temporarily unavailable in the near future, including the steps to take to access alternative methods.

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Tags: accessibility, Accessibility for Ontarians with Disabilities Act, Accessibility law, Accessibility standards, Accessibility Standards for Customer Service, AODA, assistive devices, Disability, disruption of services, employment law, people with disabilities, temporary disruptions of services, unplanned service disruptions
Posted in Accessibility Standards, Standard for Customer Service | Make a Comment »

A closer look at the accessibility standard for employment under the AODA

Friday, June 10th, 2011

Now that the Integrated Accessibility Regulation under the Accessibility for Ontarians with Disabilities Act is now law and will come into force on July 1, 2011, let’s take a closer look at the accessibility standard for employment.

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Tags: Accessibility for Ontarians with Disabilities Act, accessibility needs due to disability, Accessibility standards, accommodation, career development, Career development and advancement, Disability, during employment, emergency response, employment standard, human rights code, job accommodations, job applicants, ontario, performance management, reassignment of employees, recruitment, redeployment, Return to work, selection process
Posted in Accessibility Standards, Human Resources, Human Rights, Recruiting and Hiring, Standard for Employment, Training and Development | 4 Comments »

Accessibility for Ontarians with Disabilities Act (AODA) – Learn the latest

Wednesday, June 8th, 2011

Employers in Ontario must be aware of the changes that are happening and the requirements that will be placed on them in the very near future under the Accessibility for Ontarians with Disabilities Act …

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Tags: 12th Annual Ontario Employment Law Conference, Accessibility for Ontarians with Disabilities Act, Accessibility standards, AODA, barriers, built environment, customer service, Disability, employment, employment law, human rights code, information and communication, ontario, Ontario accessible for persons with disabilities, policy, practices, procedures, training, transportation
Posted in Accessibility Standards, Conferences, Human Resources, Human Rights, Integrated Accessibility Regulation, Standard for Customer Service | Make a Comment »

AODA: Common misconceptions about proposed accessible built environment standard

Tuesday, March 15th, 2011

It has been brought to my attention that there are some common misconceptions about the final proposed built environment standard under the AODA. This post is intended to clarify a few of these misunderstandings.

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Tags: accessibility, Accessibility for Ontarians with Disabilities Act, Accessibility standards, AODA, built environment, built environment standard under the AODA, compliance dates, Disabled person, misconceptions, ontario, proposed accessible built environment standard, retrofit
Posted in Accessibility Standards, Standard for the Built Environment | 3 Comments »

Call for a national accessibility action plan to meet obligations to people with disabilities

Wednesday, February 23rd, 2011

For years I have followed the work of advocacy groups in order to understand the needs of people with disabilities. One issue stands out among the research: the removal and prevention of barriers is vital to provide equal access to daily living. Two recognizable advocacy groups are asking the federal government to get on with a plan of action.

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Tags: accessibility, Accessibility standards, AODA, Canadian Association for Community Living, Council of Canadians with Disabilities, Disability, Disability advocacy groups, employment law, human rights, National Action Plan, persons with disabilities, UN Convention on the Rights of Persons with Disabilities, United Nations, Working Paper on the UN Convention on the Rights of Persons with Disabilities
Posted in Accessibility Standards | 1 Comment »

Government to appeal ruling over website accessibility for visually impaired

Wednesday, January 12th, 2011

On January 11, 2011, the Treasury Board Secretariat announced that the federal government will file an appeal of a court decision that ordered Ottawa to make all government websites accessible to the blind within 15 months.

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Tags: Accessibility for Ontarians with Disabilities Act, accessibility ruling, Accessibility standards, AODA, blind, canadian charter of rights and freedoms, Donna Jodhan v. Attorney General of Canada, Treasury Board Secretariat, visually impaired, website accessibility
Posted in Accessibility Standards, Standard for Customer Service, Standard for Information and Communications | Make a Comment »

Judge orders federal government to make websites accessible to the blind

Wednesday, December 1st, 2010

In Donna Jodhan v. Attorney General of Canada, a recent significant accessibility ruling, a Federal Court judge has ordered Ottawa to make all of the government websites accessible to the blind within 15 months.

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Tags: Accessibility for Ontarians with Disabilities Act, accessibility ruling, Accessibility standards, AODA, canadian charter of rights and freedoms, CLF 1.0 Standard, customer service standard, Donna Jodhan v. Attorney General of Canada, Physical disability, reasonable accommodation, screen reader, special-needs business consultant, The Internet accessibility standards, visually impaired, Web Content Accessibility Guidelines 1.0 (WCAG 1.0), websites accessible to the blind, World Wide Web Consortium
Posted in Accessibility Standards, Standard for Customer Service, Standard for Information and Communications | Comments Off

Accessible electronic information and communications: small steps with a big outcome

Wednesday, November 24th, 2010

There are some simple ways all of us can alter our daily habits so that people with a variety of disabilities who depend on a screen reader can understand your information. What is a screen reader? A screen reader reads aloud electronic communications.

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Tags: Accessibility for Ontarians with Disabilities Act, Accessibility standards, Accessible electronic information and communications, AODA, disabilities, electronic information accessible, information and communications accessibility standard, integrated accessibility standards, intergrated accessibility regulation, screen reader, Web development, website
Posted in Accessibility Standards, Standard for Customer Service, Standard for Information and Communications | Make a Comment »

Proposed integrated accessibility standards under the AODA

Wednesday, September 8th, 2010

On September 2, 2010, the Ontario Ministry of Community and Social Services published the proposed Integrated Accessibility Regulation (IAR) under the Accessibility for Ontarians with Disabilities Act (AODA) for public consultation by interested stakeholders. The IAR combines the information and communications, employment and transportation standards into a single, integrated regulation. The proposed compliance timelines are also listed.

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Tags: Accessibility Directorate of Ontario, Accessibility for Ontarians with Disabilities Act, accessibility for people with disabilities, Accessibility standards, AODA, compliance timelines, employment, Employment accessibility standard, enforcement, IAR, Integrated Accessibility Regulation, integrated accessibility standards, O. Reg. 629, Ontario Ministry of Community and Social Services, policies, policies and procedures, policy manual, Private sector, Proposed Accessibility Requirements, Proposed integrated accessibility standards under the AODA, public consultation, Regulatory Registry, The Information and Communications Standard, the Licence Appeal Tribunal, training, Transportation standards
Posted in Accessibility Standards, Human Resources, Integrated Accessibility Regulation | Make a Comment »

AODA – Are the doorman and elevator attendant back?

Monday, June 7th, 2010

Despite such pressing topics as the fast-approaching Bill 168 changes to the Occupational Health and Safety Act, almost certainly the biggest topic this year was the Accessibility for Ontarians with Disabilities Act (AODA). I mean, you’ve already prepared your organization for Bill 168, right—and it wasn’t too painful, was it? Well, the AODA Customer Service Standard is going to creep up quickly, too, and it will change the way you do business.

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Tags: Accessibility for Ontarians with Disabilities Act, Accessibility standards, AODA, Customer service standards, employment law, Human Resources, human rights
Posted in Accessibility Standards, Standard for Customer Service | 2 Comments »

Introducing guest blogger Andrew Lawson

Friday, November 6th, 2009

It’s a pleasure to welcome Andrew Lawson as a guest blogger. He will be blogging about human resources, employment and labour law issues, specifically in the areas of human rights and health and safety .

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Tags: Accessibility for Ontarians with Disabilities Act, Accessibility standards, Andrew Lawson, canadian employment law, employment law, health and safety, human rights, occupational health and safety, OH&S, OHSA, Ontario Human Rights Code, training, workplace training
Posted in Announcements | Make a Comment »

Deadline looms for accessibility standards

Tuesday, October 20th, 2009

Public sector organizations in the province of Ontario are working toward the January 1, 2010 deadline for implementing the first stage of compliance to ensure accessibility for Ontarians with disabilities in all areas of daily life. The Accessibility for Ontarians with Disabilities Act (AODA) outlines the new customer service standards businesses and other organizations in Ontario must attain to make the provision of their goods and services more accessible to people with disabilities. Private sector and non-profit organizations need to comply by January 1, 2012.

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Tags: Accessibility for Ontarians with Disabilities Act, Accessibility standards, AODA, Built environment standards, Customer service standards, Disability, employment standards, Information and Communications standards, Ontario Human Rights Code, Transportation standards
Posted in Accessibility Standards, Human Resources, Human Rights, Integrated Accessibility Regulation, Standard for Customer Service, Standard for Employment, Standard for Information and Communications, Standard for the Built Environment, Standard for Transportation | Make a Comment »

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      Thanks Chris. I would suggest that the confusion arises from the way damages were...

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