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accessible customer service standard

Countdown to Nov 1: Don’t miss MB’s due date for accessibility policies

Human resources professionals in most businesses are likely in the best position to quarterback this accessiblity policy development and training, but leaders throughout each business should collaborate in order to be able to clearly identify what barriers exist and what potential low cost/no cost strategies might best address such barriers.

 

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A critical look at the proposed revisions to the accessible customer service standard

The Accessibility for Ontarians with Disabilities Act should be viewed as a living document. To illustrate this point, so far there have been two independent reviews of the AODA, the first completed by…

 

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