assistive devices
August 13, 2012 Clear Path Employer Services Accessibility Standards, Standard for Customer Service,
Have you kept up to date with AODA requirements? Statistics show that one in seven citizens of Ontario has some sort of disability. Not only is it essential for businesses to become accessible in order to take advantage of these potential customers, it’s now law!
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August 10, 2012 Yosie Saint-Cyr Accessibility Standards, Integrated Accessibility Regulation, Standard for Customer Service, Standard for Employment, Standard for Information and Communications,
Assistive technology provided by rehabilitation engineers can play a major role in helping to realize the goals of the Accessibility for Ontarians with Disabilities Act, which goal is to make Ontario accessible for people with disabilities by 2025.
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December 14, 2011 Suzanne Cohen Share Accessibility Standards, Health and Safety, Human Resources, Human Rights, Integrated Accessibility Regulation, Standard for Customer Service, Standard for Employment, Standard for Transportation, Training and Development
January 1, 2012, is the date to complete all actions required under the Accessibility Standards for Customer Service and emergency preparedness requirements in the Integrated Accessibility Standards. The good news is, if your organization is obligated to report, you do not have to file with the government until December 31, 2012.
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December 13, 2011 Occasional Contributors Accessibility Standards, Standard for Customer Service
All businesses with at least one employee will have to comply with the Accessibility for Ontarians with Disabilities Act Customer Service Standard taking effect January 1, 2012. With regards to restaurants you need to have a policy on allowing people to use their own assistive devices to access your goods and services, and that includes your menu.
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December 7, 2011 Yosie Saint-Cyr Accessibility Standards, Human Resources, Human Rights, Standard for Customer Service, Training and Development
The Accessibility Standards for Customer Service require employers to provide accessible customer service to persons with disabilities. In order to comply with the legislation, all businesses and organizations providing goods or services to the public with at least one employee in Ontario must meet several requirements by January 1, 2012. What we gathered at our most recent AODA seminar is that employers are very concerned about the training aspect of the customer service obligations.
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September 16, 2011 Christina Catenacci Human Resources, Human Rights
The tribunal that decided the case of alleged discrimination against a part-time paramedic with multiple sclerosis who was shifted to a part-time ambulance driver position (at the paramedic’s pay rate) left some loose ends, according to the Supreme Court of British Columbia. The Court sent the case back to the tribunal to decide if the employer reasonably accommodated the employee, even though he was not able to perform important paramedic duties.
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July 27, 2011 Suzanne Cohen Share Accessibility Standards, Standard for Customer Service
Generally, disruptions to all of your services, such as during a power outage or during a labour dispute, do not require this special notice. However, if the disruption has a significant impact on people with disabilities, you should provide notice of the disruption of service. In Ontario, under the Accessibility Standards for Customer Service, as of January 1, 2012, organizations are required to publicly notify customers of temporary disruptions of services or facilities or if they are expected to be temporarily unavailable in the near future, including the steps to take to access alternative methods.
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Hi John, Thanks for your comment. Check out paragraph 67 of the decision: "Accordingly, none of what I have written above is to suggest or... – May 22, 4:38 PM
This is really spin doctoring the decision. My firm appeared at the Court of Appeal for an intervenor the University of Saskatchewan. Whatever the Supreme... – May 22, 1:00 AM
