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customer service standard

Keep up with AODA reporting!

Have you kept up to date with AODA requirements? Statistics show that one in seven citizens of Ontario has some sort of disability. Not only is it essential for businesses to become accessible in order to take advantage of these potential customers, it’s now law!

 

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AODA customer service standard online reporting available

Organizations with 20 or more employees who have to report on their accessibility compliance with the Customer Service Standard under the Accessibility for Ontarians with Disabilities Act must do so prior to December 31, 2012.

 

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AODA: Inappropriate words can bite – the customer service standard

The Accessibility Standard for Customer Service Regulation obligates Ontario businesses and their employees to communicate with persons with disabilities in a manner that takes into account the person’s disability. Employers must train employees to interact and communicate with people that have various types of disabilities…

 

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AODA accessibility standards for customer service – Training decisions

Ontario’s Accessibility Standards for Customer Service requires organizations to train staff, volunteers and third parties who deal with the public on your behalf on how to provide customer service to people with disabilities. What are the legal requirements for training?

 

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Judge orders federal government to make websites accessible to the blind

In Donna Jodhan v. Attorney General of Canada, a recent significant accessibility ruling, a Federal Court judge has ordered Ottawa to make all of the government websites accessible to the blind within 15 months.

 

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