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Customer service standards

AODA update and compliance in the digital space

Accessibility on the web isn’t something that necessarily comes to mind when we think about providing accessible services, but as our lives migrate more and more into the virtual space, making digital content accessible is a crucial part of building an inclusive society. The AODA drafters did not overlook this, and AODA does apply to digital content.

 

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Recap: New payroll amounts and other legislative changes effective January 1, 2012

It’s the time of the year again when employers and payroll specialists have to start their T4 year-end process and need to know what’s new in payroll for 2012. In addition, several changes to pension, employment standards and other legal requirements are coming into force January 1, 2012. This blog post provides you with a brief summary of some of the changes employers need to know and prepare for:

 

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Meeting the customer service standard: restaurant menus

All businesses with at least one employee will have to comply with the Accessibility for Ontarians with Disabilities Act Customer Service Standard taking effect January 1, 2012. With regards to restaurants you need to have a policy on allowing people to use their own assistive devices to access your goods and services, and that includes your menu.

 

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Required training under the AODA customer service standard

The Accessibility Standards for Customer Service require employers to provide accessible customer service to persons with disabilities. In order to comply with the legislation, all businesses and organizations providing goods or services to the public with at least one employee in Ontario must meet several requirements by January 1, 2012. What we gathered at our most recent AODA seminar is that employers are very concerned about the training aspect of the customer service obligations.

 

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Accessibility standards compliance seminar

First Reference and Stringer Brisbin Humphrey are presenting a half-day seminar on November 9, 2011, which will provide an overview of the AODA compliance framework focusing on practical guidance in the form of templates, checklists and resources tailored to assist you in understanding and meeting the specific requirements that are applicable to your organization, whether it be a public, private or non-profit enterprise.

 

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AODA: Protect your organization through documentation

The Accessibility Standards for Customer Service require employers with 20 or more employees to document policies. The Integrated Accessibility Standards require employers to document policies and multi-year accessibility plans if they have 50 or more employees. So smaller organizations might breathe a sigh of relief knowing that they don’t have to document and keep track of their accessibility policies and plans under the Accessibility for Ontarians with Disabilities Act (AODA).

 

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AODA – Are the doorman and elevator attendant back?

Despite such pressing topics as the fast-approaching Bill 168 changes to the Occupational Health and Safety Act, almost certainly the biggest topic this year was the Accessibility for Ontarians with Disabilities Act (AODA). I mean, you’ve already prepared your organization for Bill 168, right—and it wasn’t too painful, was it? Well, the AODA Customer Service Standard is going to creep up quickly, too, and it will change the way you do business.

 

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Accessibility standards: Are you ready for the customer service standard?

Are you ready for the Customer Service Standard under the Accessibility for Ontarians with Disabilities Act?

 

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Deadline looms for accessibility standards

Public sector organizations in the province of Ontario are working toward the January 1, 2010 deadline for implementing the first stage of compliance to ensure accessibility for Ontarians with disabilities in all areas of daily life. The Accessibility for Ontarians with Disabilities Act (AODA) outlines the new customer service standards businesses and other organizations in Ontario must attain to make the provision of their goods and services more accessible to people with disabilities. Private sector and non-profit organizations need to comply by January 1, 2012.

 

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