dysfunctional
May 25, 2011 Suzanne Cohen Share Accessibility Standards, Standard for Customer Service
The Accessibility Standard for Customer Service Regulation obligates Ontario businesses and their employees to communicate with persons with disabilities in a manner that takes into account the person’s disability. Employers must train employees to interact and communicate with people that have various types of disabilities…
Accessibility for Ontarians with Disabilities Act, Accessibility Standard for Customer Service Regulation, AODA, appropriate terminology, customer service standard, Disability, discrimination, disease, disorder, dysfunctional, employment law, malicious intent, medical model of disability, medical terminology, mental disability, method of communication, negative stereotypes, people with disabilities, person with a disability, social model of disability, stigmas, training, traumatic incident, words to perpetuate negative stereotypes
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