practices and procedures
April 10, 2013 Stringer LLP Accessibility Standards, Conferences, Employee Relations, HR Policies and Procedures, Human Resources, Human Rights, Integrated Accessibility Regulation, Recruiting and Hiring, Standard for Customer Service, Standard for Employment, Training and Development,
Recently, some of our clients received a notice from the government reminding them to file an Accessibility Report. This was an eye opener to employers who have let the Accessibility for Ontarians with Disabilities Act (AODA), Customer Service compliance deadlines slip through the cracks. Some simply forgot to file. However, others were reminded they have not yet implemented all the Customer Service Standard requirements.
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February 4, 2013 Michele Glassford Accessibility Standards, HR Policies and Procedures, Human Resources, Human Rights, Integrated Accessibility Regulation, Recruiting and Hiring, Standard for Employment,
The Accessibility Standard for Employment will help Ontario businesses and organizations make accessibility a regular part of finding, hiring and supporting employees with disabilities.
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September 25, 2012 Yosie Saint-Cyr Employee Relations, Employment/Labour Standards, Health and Safety, Human Resources, Union Relations,
The Ministry of Labour in Ontario is putting in place several enforcement measures to ensure compliance with Employment Standards and Occupational Health and Safety, including proactive and increased inspections of workplaces.
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August 13, 2012 Clear Path Employer Services Accessibility Standards, Standard for Customer Service,
Have you kept up to date with AODA requirements? Statistics show that one in seven citizens of Ontario has some sort of disability. Not only is it essential for businesses to become accessible in order to take advantage of these potential customers, it’s now law!
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March 5, 2012 Yosie Saint-Cyr Accessibility Standards, Standard for Customer Service
Organizations with 20 or more employees who have to report on their accessibility compliance with the Customer Service Standard under the Accessibility for Ontarians with Disabilities Act must do so prior to December 31, 2012.
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December 13, 2011 Occasional Contributors Accessibility Standards, Standard for Customer Service
All businesses with at least one employee will have to comply with the Accessibility for Ontarians with Disabilities Act Customer Service Standard taking effect January 1, 2012. With regards to restaurants you need to have a policy on allowing people to use their own assistive devices to access your goods and services, and that includes your menu.
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December 7, 2011 Yosie Saint-Cyr Accessibility Standards, Human Resources, Human Rights, Standard for Customer Service, Training and Development
The Accessibility Standards for Customer Service require employers to provide accessible customer service to persons with disabilities. In order to comply with the legislation, all businesses and organizations providing goods or services to the public with at least one employee in Ontario must meet several requirements by January 1, 2012. What we gathered at our most recent AODA seminar is that employers are very concerned about the training aspect of the customer service obligations.
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March 18, 2011 Yosie Saint-Cyr Accessibility Standards, Human Resources, Human Rights, Integrated Accessibility Regulation
The Information and Communication, Employment and Transportation Standards have all been combined in the Proposed Integrated Accessibility Regulation (PIAR). This proposed regulation is currently under public review till March 18, 2011. Proposed compliance timelines are included. I was told by a source close to the ministry that the final version of the Integrated Accessibility Regulation will…
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January 26, 2011 Suzanne Cohen Share Accessibility Standards, Human Resources, Standard for Customer Service, Training and Development
Ontario’s Accessibility Standards for Customer Service requires organizations to train staff, volunteers and third parties who deal with the public on your behalf on how to provide customer service to people with disabilities. What are the legal requirements for training?
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Hi John, Thanks for your comment. Check out paragraph 67 of the decision: "Accordingly, none of what I have written above is to suggest or... – May 22, 4:38 PM
This is really spin doctoring the decision. My firm appeared at the Court of Appeal for an intervenor the University of Saskatchewan. Whatever the Supreme... – May 22, 1:00 AM
