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A critical look at the proposed revisions to the accessible customer service standard

The Accessibility for Ontarians with Disabilities Act should be viewed as a living document. To illustrate this point, so far there have been two independent reviews of the AODA, the first completed by…

 

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Workplace violence & harassment: A policy is not enough!

Last month brought some tragic reminders of the reality of workplace violence and harassment and the obligations that employers have under Occupational Health and Safety Act).

 

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Cold and flu season has arrived ̶ Is your workplace prepared?

Cold and flu season has arrived. Cold and flu spread more easily in the cold winter months because they thrive in colder, less humid environments. Thus, between October and February of each year, virtually thousands of employees get sick with the cold and/or flu, and that translates into lost work time, reduced productivity and disruption of workplace operations. As we all know, the flu can wreak havoc in the workplace as it spreads very quickly. What can employers do to minimize the impact of colds and influenzas (flus) on the workplace?

 

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Integrating the psychological health and safety standard into existing organizational policies and processes

On January 16, 2013, the Standards Council of Canada (CSA) published a new national standard dealing with psychological health and safety in the workplace. Although not a mandatory standard at this time, it is foreseeable that legislators, health and safety officers and inspectors, adjudicators and tribunals will be influenced by the standard when dealing with psychological and mental health issues in the workplace. In addition, such standards may be absorbed into the employer’s general duty to protect workers from harm in the workplace, which exists in all jurisdictions in Canada. Employers should also scrutinize their workplace operations, policies, procedures and processes under the auspices of the psychological health and safety system recommended in the standard.

 

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Crafting policies is the art of business

company-policies

Policies are crucial to a successful business. Without them, it’s impossible to consistently control and keep track of all the things that happen day to day. It’s great to see others as excited about the topic as we are at First Reference. Last week, Scott Lowe outlined on TechRepublic, “10 things to consider when creating policies.” And it’s not just IT policy he’s interested in.

 

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AODA Accessibility Standards Compliance Seminar November 9, 2011

Along with the customer service standard, four out of the five accessibility standards under the Accessibility for Ontarians with Disabilities Act are now law and in place. They are accessibility standards in the areas of Customer Service, Information and Communication, Employment and Transportation. These standards are complex and they require understanding and preparation. Ontarians can no longer ignore them.

 

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Accessibility for Ontarians with Disabilities Act (AODA) – Learn the latest

Employers in Ontario must be aware of the changes that are happening and the requirements that will be placed on them in the very near future under the Accessibility for Ontarians with Disabilities Act

 

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‘Invitation to harass?’

By now, most of us have heard about a controversial decision of the Manitoba Court of Queen’s Bench in which Justice Robert Dewar sentenced a man found guilty of sexual assault to a two year conditional sentence, allowing him to remain free in the community and avoid any jail time.

 

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Employer performed unauthorized credit checks on employees

I recently read an investigation report from the Alberta Office of the Information and Privacy Commissioner, where an employer made a big mistake and ended up violating the privacy of at least 25 employees.

 

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