First Reference company logo

First Reference Talks

News and Discussions on Payroll, HR & Employment Law

decorative image

Removing barriers

Manitoba customer service accessibility standard

The Manitoba Customer Service Accessibility Standard (CSAS) under the Accessibility for Manitobans Act (AMA) comes into effect November 1, 2015. The CSAS requires all of Manitoba’s public, private and non-profit organizations with one or more employees that provide goods or services directly to the public or to another organization in Manitoba, to establish and implement measures, policies and practices to remove barriers to access to the goods or services it provides.

 

, , , , , , , , , , , ,

Consultation and feedback processes should not be underestimated

Consultation and feedback processes should not be underestimated.  Doing away with the old systems of decision making provides for a more thorough engagement with those groups that would represent gaps in policy and operations.

 

, , , , , , , , ,