service animal

Keep up with AODA reporting!

August 13, 2012 Clear Path Employer Services Accessibility Standards, Standard for Customer Service, 0

Have you kept up to date with AODA requirements? Statistics show that one in seven citizens of Ontario has some sort of disability. Not only is it essential for businesses to become accessible in order to take advantage of these potential customers, it’s now law!

accessibility, AODA, assistive devices, complying with accessibility, customer service standard, Disability, employment law, feedback, Ministry of Community and Social Services, policies, practices and procedures, service animal, support person, ustomer service standard reporting requirement

Required training under the AODA customer service standard

December 7, 2011 Yosie Saint-Cyr Accessibility Standards, Human Resources, Human Rights, Standard for Customer Service, Training and Development

The Accessibility Standards for Customer Service require employers to provide accessible customer service to persons with disabilities. In order to comply with the legislation, all businesses and organizations providing goods or services to the public with at least one employee in Ontario must meet several requirements by January 1, 2012. What we gathered at our most recent AODA seminar is that employers are very concerned about the training aspect of the customer service obligations.