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Service animals

Attention AODA organizations: actions to complete by January 1, 2012

January 1, 2012, is the date to complete all actions required under the Accessibility Standards for Customer Service and emergency preparedness requirements in the Integrated Accessibility Standards. The good news is, if your organization is obligated to report, you do not have to file with the government until December 31, 2012.

 

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AODA: Who let the dogs out? Saying ‘yes’ to all service animals

You may have read the recent story about a blind rowing champ who was asked to leave the premises of an Esso gas station store. Victoria Nolan attempted to enter the premises with her guide dog when she was promptly told to leave the store. Ms. Nolan is not new to this problem, and she contacted the Toronto police who seemed to have extracted some kind of apology from the employee. An Esso spokesperson stated that the company tells retailers to allow service animals onto the premises. Apparently, there was a communication breakdown when instructing this employee about the topic of service animals.

 

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Service animals and people with disabilities – AODA best practices

In Ontario there is a regulation called the Accessibility Standard for Customer Service. One of the requirements of this regulation is that persons with disabilities are allowed to enter your organization’s public premises with a service animal. A person should be able to remain with the animal unless otherwise excluded by law. If the animal is…

 

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