Savvy organizations embrace customer feedback—even complaints. They understand that customer complaints are essential indicators of expectations and perceptions of quality. ISO 9001:2015 Quality Management Systems, in clause 9 – Performance Evaluation, requires complaint handling mechanisms.
IT departments should implement and maintain effective password policies containing robust user identification and password practices. Millions of users worldwide continue to use 123456 and other easily guessed passwords (see here for 100,000 passwords to avoid). In a 2019 Ponemon study, 69% of respondents shared passwords with work colleagues, and 51% reused an average of five passwords across their business or personal accounts—contrary to best practices.
Charities and other not-for-profits involved in lobbying and other political advocacy must comply with evolving laws governing these activities. Even amidst the COVID-19 crisis, the landscape continues to shift.