When Benjamin Franklin said, "An ounce of prevention is worth a pound of cure", it turns out he was talking about fire safety at a time when fire departments and other prevention measures didn't exist.
AODA accessibility standards for customer service – Training decisions
Ontario's Accessibility Standards for Customer Service requires organizations to train staff, volunteers and third parties who deal with the public on your behalf on how to provide customer service to people with disabilities. What are the legal requirements for training?
Firing by email part II: wrongful dismissal implications
Pursuant to my blog post of January 11, 2011 discussing the implications of firing by email when an employee files a complaint under human rights legislation, Is it okay to fire an employee by email? It may depend on what course of legal action your former employee pursues.