• First Reference
  • About us
  • Contact us
  • 24th Annual Ontario Employment Law Conference 📣
  • Blog Signup 📨

First Reference Talks

Discussions on Human Resources, Employment Law, Payroll and Internal Controls

  • Home
  • About
  • Archives
  • Resources
You are here: Home / Privacy / Service management scope definition

By Ron Richard | 2 Minutes Read September 7, 2012

Service management scope definition

So, here it is, September, already! Ideally you’re rested from a great summer vacation and ready to dive back into providing or improving your services, or perhaps at least to revisiting how you define the scope of them. With that in mind, let’s take a look at a new publication that may be of some help to you, ISO/IEC 20000-3:2012, which as of August 14, 2012 is now at stage 60.60 (Publication Stage, International Standard published).
ISO/IEC 20000-3:2012 (Information technology—Service management—Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1 Information technology—service management—Part 1: service management system requirements) is a product of the JTC 1 / SC 7 Software and systems engineering technical committee. That committee is and has been chaired for a long time and until the end of 2014 by Francois Coallier of Canada.
I recently contacted Francois to ask him to share a few words about his long ISO career and about the importance of this new publication and what it may mean for our readers. Here is what Mr. Coallier had to say…

Contributing to the development of standards is very fulfilling professionally and personally. It is an opportunity to participate to the development of international exchanges and markets, and work with great people. These activities have been, and still are, a pleasure and passion for me. Thank you very much for asking.
ISO/IEC 2000-3:2012 “is useful for service providers, consultants and assessors. It includes practical guidance on scope definition, applicability and demonstration of conformity to the requirements in ISO/IEC 20000-1.” This is an important publication that can assist readers “in establishing if ISO/IEC 20000-1 is applicable to a service provider’s circumstances”. More on this can be found here, and more about the committee can be found at jtc1-sc7.org. My congratulations to the Working Group 25 team for the successful development of this standard.

We are grateful to Mr. Coallier for his reply, and to him and his team for all that they do to create and improve standards.
As always, feel free to comment and to let us know if you are planning on purchasing ISO/IEC 20000-3:2012 this year.
Ron Richard
Quality Management Specialist

  • About
  • Latest Posts
Ron Richard
Ron Richard, Quality, Information Technology and Enterprise Risk Management specialist, has earned professional designations from multiple countries, held positions at most any level, and acquired more than 30 years of relevant experience including related work done at the College of the North Atlantic. Ron is author of Inherent Quality Simplicity and the Inside Internal Control newsletter Modern Quality Management series.
Latest posts by Ron Richard (see all)
  • Change, exponential power, enterprise architecture, governance and stakeholder engagement - March 4, 2013
  • Take testing activities up a level - February 4, 2013
  • Your service-oriented architecture expert opinion - February 4, 2013

Share this:

  • Click to share on Twitter (Opens in new window)
  • Click to share on Facebook (Opens in new window)
  • Click to share on LinkedIn (Opens in new window)
  • Click to email a link to a friend (Opens in new window)
  • Click to print (Opens in new window)
  • More
  • Click to share on Reddit (Opens in new window)
  • Click to share on Tumblr (Opens in new window)
  • Click to share on Pocket (Opens in new window)
  • Click to share on Mastodon (Opens in new window)

Article by Ron Richard / Privacy / Francois Coallier, information technology, ISO career, ISO/IEC 20000-3:2012, JTC 1 / SC 7 Software, Service management, systems engineering technical committee

Get the Latest Posts in your Inbox for Free!

Electronic monitoring

About Ron Richard

Ron Richard, Quality, Information Technology and Enterprise Risk Management specialist, has earned professional designations from multiple countries, held positions at most any level, and acquired more than 30 years of relevant experience including related work done at the College of the North Atlantic. Ron is author of Inherent Quality Simplicity and the Inside Internal Control newsletter Modern Quality Management series.

Reader Interactions

Comments

  1. Ron says

    January 18, 2013 at 11:14 am

    Integrating information security and service management – a new ISO/IEC standard tells how
    http://www.iso.org/iso/home/news_index/news_archive/news.htm?refid=Ref1696

Footer

About us

Established in 1995, First Reference is the leading publisher of up to date, practical and authoritative HR compliance and policy databases that are essential to ensure organizations meet their due diligence and duty of care requirements.

First Reference Talks

  • Home
  • About
  • Archives
  • Resources

Main Menu

  • About First Reference
  • Resources
  • Contact us
  • 1 800 750 8175

Stay Connected

  • Facebook
  • LinkedIn
  • Twitter
  • YouTube

We welcome your comments on our blog articles. However, we do not respond to specific legal questions in this space.
We do not provide any form of legal advice or legal opinion. Please consult a lawyer in your jurisdiction or try one of our products.


Copyright © 2009 - 2023 · First Reference Inc. · All Rights Reserved
Legal and Copyright Notices · Publisher's Disclaimer · Privacy Policy · Accessibility Policy