The privacy commissioners of Canada, Alberta and British Columbia have developed a guide to help organizations implement an effective privacy management program that meets private-sector privacy legislation and to provide consistent direction on what it means to be an accountable organization when dealing with individuals’ personal information.
Canadians are becoming more concerned about the online information practices of organizations and government bodies they deal with. Individuals also consider the privacy protections that companies offer before they do business with them, especially the companies that handle their sensitive information. Many customers will stop doing business with companies if they hear or read in the media that a company has mishandled, improperly used or disclosed or lost their customers personal information.
Organizations should understand the management and reputational risk and loss of customer trust that can happen if they are not clear about how they process information.
Yosie Saint-Cyr
First Reference Human Resources and Compliance Managing Editor
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