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You are here: Home / Accessibility Standards / Slaw: The AODA era part I: The accessibility standard for customer service, how much time do I have?

By Marie-Yosie Saint-Cyr, LL.B. Managing Editor | < 1 Minutes Read March 10, 2011

Slaw: The AODA era part I: The accessibility standard for customer service, how much time do I have?

alarm clockThe AODA customer service standard outlines what businesses and other organizations in Ontario must do to make their goods and services more accessible to people with disabilities by January 1, 2012. Every person or organization that provides goods and services to members of the public or other third parties, and has at least one employee in Ontario, must comply.

For more, read my latest post on the topic on Slaw.

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Marie-Yosie Saint-Cyr, LL.B. Managing Editor
Managing Editor at First Reference Inc.
Marie-Yosie Saint-Cyr, LL.B., is a trained lawyer called to the Quebec bar in 1988 and is still a member in good standing. She practiced business, employment and labour law until 1999. For over 20 years, Yosie has been the Managing Editor at First Reference. She manages the PolicyPro Human Resources and Internal Controls editions, The Human Resources Advisor editions, PaySource and the HRinfodesk news service as well as the blogs. Marie-Yosie (a.k.a. Yosie) is a recognized and respected author, with an extensive background in human resources, employment and labour across the country.
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Article by Marie-Yosie Saint-Cyr, LL.B. Managing Editor / Accessibility Standards / Accessibility for Ontarians with Disabilities Act, accessibility standard, accessibility standard for customer service, AODA, Disability, duty to accommodate, employment law, human rights code, non-profit sectors, people with disabilities, Private sector

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About Marie-Yosie Saint-Cyr, LL.B. Managing Editor

Marie-Yosie Saint-Cyr, LL.B., is a trained lawyer called to the Quebec bar in 1988 and is still a member in good standing. She practiced business, employment and labour law until 1999. For over 20 years, Yosie has been the Managing Editor at First Reference. She manages the PolicyPro Human Resources and Internal Controls editions, The Human Resources Advisor editions, PaySource and the HRinfodesk news service as well as the blogs. Marie-Yosie (a.k.a. Yosie) is a recognized and respected author, with an extensive background in human resources, employment and labour across the country.

Reader Interactions

Comments

  1. Yosie Saint-Cyr says

    March 20, 2011 at 4:55 pm

    As stated by the Ministry, if you are self-employed, either as a sole proprietor or in a partnership, you should not count yourself as an employee in determining how many employees you have. In this situation you and any business partner that you may have are not employees. However, any other individuals who work for you may be considered employees depending on the nature of the relationship.

    If you run your own business and it is incorporated, you may be an employee of the corporation along with other employees you have.

  2. Andrew Lawson says

    March 16, 2011 at 10:30 am

    Great review Yosie. I have a question that concerns one-person organizations such as mine—I am a self-employed consultant/training provider to businesses. Do you think I am considered that “one employee in Ontario” thus requiring me to comply with this law?

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