Despite such pressing topics as the fast-approaching Bill 168 changes to the Occupational Health and Safety Act, almost certainly the biggest topic this year was the Accessibility for Ontarians with Disabilities Act (AODA). I mean, you've already prepared your organization for Bill 168, right—and it wasn't too painful, was it? Well, the AODA Customer Service Standard is going to creep up quickly, too, and it will change the way you do business.
It’s a pleasure to welcome Andrew Lawson as a guest blogger. He will be blogging about human resources, employment and labour law issues, specifically in the areas of human rights and health and safety .