I asked a skill testing question to which nobody responded! Nevertheless, I will answer the question here because I know you are busy and don't always have the time to respond to my skill testing questions. The question is "How to comply with two laws at the same time?"
The Accessibility Standards for Customer Service require employers to provide accessible customer service to persons with disabilities. In order to comply with the legislation, all businesses and organizations providing goods or services to the public with at least one employee in Ontario must meet several requirements by January 1, 2012. What we gathered at our most recent AODA seminar is that employers are very concerned about the training aspect of the customer service obligations.