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business strategy

By PeopleInsight Workforce Analytics | 4 Minutes Read January 23, 2017

Consider your audience: HR analytics

As we discussed in last month’s post, one key aspect to successfully using analytics to drive decision making is being able to tell the story—apply important context to the results to understand what they mean. Another key consideration is your audience. Your audience should determine what analytics to focus on and how you visualize the results.

Article by PeopleInsight Workforce Analytics / Employee Relations / Analytics, business strategy, employment law, hr analytics, Line of Business, LOB analytics

By Jeffrey Sherman, MBA, FCPA, FCA | 3 Minutes Read October 23, 2012

Thinking about customer relationship management

The concept of customer relationship management (CRM) has long-existed before it was given a designation. In fact, it is a not-so-new buzzword that sounds wonderful, but is actually very hard to implement. What CRM refers to is a kind of cross-functional business strategy that allows organizations to learn more about their customers.

Article by Jeffrey Sherman, MBA, FCPA, FCA / Business, Finance and Accounting / Business, business relations, business strategy, consultants, CRM, CRM solution, cross-functional business strategy, customer information, customer interaction, customer relationship management, customer support, customers, data network, data-gathering techniques, enterprise-wide database, federal and provincial privacy legislation, high-quality data, management, salesperson, shipments, shipping, small and medium enterprises, small business, Small to medium size businesses, software

By Ian J Cook | 2 Minutes Read June 13, 2012

HR measurement – a Trojan Horse

Last week was a first for me. I was asked to present on human resources measurement to an audience of finance professionals. The response to my sold out sessions was mixed. Some wanted to know more. Others wanted to be able to put people measurement into a simple box, record this as a consistent item on the balance sheet, and get back to the serious business of money.

Article by Ian J Cook / Employee Relations / business strategy, finance and HR, HR data, hr strategy, human resources data, people data, people measurement

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