Ontario’s Accessibility Standard for Customer Service came into effect on January 1, 2012 for all businesses and not-for-profits in the province with more than one employee. If an organization has more than 20 employees, an online report must be filed by December 31, 2012 to demonstrate to the government that accessibility has been achieved under the Customer Service Standard. Many organizations are now asking “what comes next?”
The presence of video surveillance cameras has become a normal and often expected part of everyday Canadian life from the workplace to almost every imaginable type of facility and mass gathering area. In the aftermath of crimes or other unsavoury incidents in stores, hospitals, concert halls, office reception areas, school campuses or other facilities, one of the very first questions asked is whether video images have been captured of the offender(s).
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