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call centre

By Marie-Yosie Saint-Cyr, LL.B. Managing Editor | 2 Minutes Read April 27, 2018

Guidance on recording of customer telephone calls updated

The Office of the Privacy Commissioner of Canada recently updated its information and guidance on recording of customer telephone calls to bring it up to date, make it web-friendly and responsive for user feedback.

Article by Marie-Yosie Saint-Cyr, LL.B. Managing Editor / Accessibility Standards, Business, Information Technology, Privacy / call centre, customer service, implied consent, Internal Controls, Office of the Privacy Commissioner of Canada, Personal Information Protection and Electronic Documents Act, PIPEDA, privacy law, Recording customer calls, telemarketing

By Christina Catenacci, BA, LLB, LLM, PhD | 3 Minutes Read July 31, 2015

Even long-term employees with a clean record can be handed a lengthy suspension when it is warranted

A recent Ontario Grievance Settlement Board case highlights the point that, even where employees are long-term and have a clean service record, they can still be subject to serious discipline if the circumstances are right.

Article by Christina Catenacci, BA, LLB, LLM, PhD / Employee Relations, Payroll, Union Relations / call centre, clean disciplinary record, clean discipline record, dicipline, Disciplinary measures, employment law, grievance, inappropriate call handling, Labour Law, lengthy suspension, long-term employees, misconduct, Ontario Grievance Settlement Board, progressive discipline, suspension, termination, union

By Marie-Yosie Saint-Cyr, LL.B. Managing Editor | < 1 Minutes Read July 28, 2011

Slaw: IQT’s closure: A fine example of poor corporate values!

On July 15, 2011, several workers showed up to work as usual at IQT Solutions, only to be told that their employer had unexpectedly shut down its Canadian operations: three call centres, one in Ontario and two in Quebec. About 1,200 IQT employees were suddenly unemployed with no final paycheque, vacation pay or notice of termination.

Article by Marie-Yosie Saint-Cyr, LL.B. Managing Editor / Employment Standards / bankruptcy, call centre, corporate governance, Corporate Values, employment law, employment standards act, Insolvency, IQT Solutions, labour standards act, Ministry of Labour, Notice of termination, ontario, Quebec, social media, termination, terminations, unpaid wages, vacation pay

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