call centre

Even long-term employees with a clean record can be handed a lengthy suspension when it is warranted

July 31, 2015 Christina Catenacci HR Policies and Procedures, Human Resources, Notice, Damages and Settlements, Payroll, Training and Development, Union Relations

A recent Ontario Grievance Settlement Board case highlights the point that, even where employees are long-term and have a clean service record, they can still be subject to serious discipline if the circumstances are right.

call centre, clean disciplinary record, clean discipline record, dicipline, Disciplinary measures, employment law, grievance, inappropriate call handling, Labour Law, lengthy suspension, long-term employees, misconduct, Ontario Grievance Settlement Board, progressive discipline, suspension, termination, union

Slaw: IQT’s closure: A fine example of poor corporate values!

July 28, 2011 Yosie Saint-Cyr, LL.B. Managing Editor Employment/Labour Standards, Human Resources

On July 15, 2011, several workers showed up to work as usual at IQT Solutions, only to be told that their employer had unexpectedly shut down its Canadian operations: three call centres, one in Ontario and two in Quebec. About 1,200 IQT employees were suddenly unemployed with no final paycheque, vacation pay or notice of termination.

bankruptcy, call centre, corporate governance, Corporate Values, employment law, employment standards act, Insolvency, IQT Solutions, labour standards act, Ministry of Labour, Notice of termination, ontario, Quebec, social media, termination, terminations, unpaid wages, vacation pay