First Reference company logo

First Reference Talks

News and Discussions on Payroll, HR & Employment Law

decorative image

candidate’s work history

Leveraging data analysis and psychology to increase employee retention rates

While call centers have been using data analytics for decades, the way that this data gets used continues to evolve and helps the best call centers create net-new value through different applications and uses of Big Data – in this case, Big HR Data or workforce analytics. Even though this is a call center specific article, the lessons learned apply across many (arguably all) business capabilities and disciplines.


, , , , , , , , , , , , , , , , ,