National employers are well aware that the legislated employment standards differ widely between provinces. Keeping up with the changing law in different jurisdictions can be a challenge for companies with a workforce that is spread across the country. Since the pandemic, understanding the implications of employees working remotely from another province has also become a pressing issue for smaller businesses.
Employers have the legal duty to investigate anytime there is a complaint of harassment, discrimination or other potential legal violation is received. The legal requirement for workplace investigations is specified under Bill 132.
Savvy organizations embrace customer feedback—even complaints. They understand that customer complaints are essential indicators of expectations and perceptions of quality. ISO 9001:2015 Quality Management Systems, in clause 9 – Performance Evaluation, requires complaint handling mechanisms.