First Reference Talks

Discussions on Human Resources, Employment Law, Payroll and Internal Controls

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By | 2 Minutes Read

Lobbying

Lobbying is one form of advocacy, and refers to a paid person communicating with government employees or politicians in order to influence a government decision, legislation, policy or programs. Lobbying can be in the form of face-to-face communication, phone calls, faxes, emails, letters, or any other form of communication.

By | 3 Minutes Read

Thinking about customer relationship management

The concept of customer relationship management (CRM) has long-existed before it was given a designation. In fact, it is a not-so-new buzzword that sounds wonderful, but is actually very hard to implement. What CRM refers to is a kind of cross-functional business strategy that allows organizations to learn more about their customers.

By | 4 Minutes Read

Misclassification of workers: contractors or consultants?

I have often written and spoken about misclassification of workers, specifically that many organizations agree to call workers “contractors” or “consultants” even though they are, in reality, employees. The bottom line is that our courts and government agencies, including the Canada Revenue Agency, will not be swayed by the terms used in a document or the manner in which parties describe their relationship. They will look at the reality of the situation, and...

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Established in 1995, First Reference Inc. (known as La Référence in Quebec) provides Canadian organizations of any size with practical and authoritative resources to help ensure compliance.

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