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consumers

By McCarthy Tétrault LLP | 3 Minutes Read January 5, 2018

Alberta proposes significant amendments to consumer protection legislation

Bill 31 makes amendments to consumer protection legislation and addresses a number of items, including negative consumer reviews, ticket sales and resales, veterinary services, car sales and repairs, and changes to the Alberta Motor Vehicle Industry Council.
consumer protection legislationOn November 29, 2017, the Government of Alberta introduced Bill 31: A Better Deal for Consumers and Businesses Act (the “Bill”) setting out proposed changes to the Fair Trading Act (the “Act”), including changing the name of the Act to the Consumer Protection Act, consistent with the name used for such legislation in other provinces in Canada.
The Bill proposes significant changes to the Act, including the following:

  • Consumer Bill of Rights – A Consumer Bill of Rights is to be established to highlight the rights and protections provided to consumers under the Act. While it will not have separate legal force, it could be persuasive when interpreting provisions of the Act.
… Continue reading “Alberta proposes significant amendments to consumer protection legislation”

Article by McCarthy Tétrault LLP / Business, Finance and Accounting / consumer protection, Consumer Protection Act, consumer protection legislation, consumers, Fair Trade Act

By Maanit Zemel | 3 Minutes Read October 19, 2015

Yelp! – How do I deal with negative online reviews?

Every business knows that online reviews matter. They are today’s equivalent of “word of mouth”. It is to be expected that most businesses will, at some point, receive negative reviews online. After all, unhappy consumers tend to want to share their negative experience with the world. Those negative reviews may have a great impact on the business’ financial success or failure.

Article by Maanit Zemel / Business, Information Technology, Privacy / anonymous reviewer, business is a target of negative reviews, consumer complaints, consumers, defamation, defamatory comments, negative online reviews, Online reviews, PR, Public relations, Tripadvisor, website, websites liable for defamation, Yelp

By Occasional Contributors | 4 Minutes Read May 20, 2013

Cause marketing – much more than a sponsorship opportunity

You’ve seen the pink ribbon, the Coca-Cola polar bears, and the Project Red Starbucks cards. You might have even worn the infamous yellow Livestrong bracelet at one point. Cause marketing is more prevalent than ever before, as more for-profit businesses see the benefits of partnering with non-profit organizations for mutual benefit, and consumers seek brands that do good, in addition to doing well...

Article by Occasional Contributors / Business, Finance and Accounting, Not for Profit / An effective cause marketing campaign, brand, Builds a brand, Cause marketing, causes for the greater social good, consumers, employee engagement, employee morale, for-profit businesses, greater social good, Increases profits, marketing campaign, marketing tactics, non-profit firms, nonprofit organizations, public perception, sponsorship opportunity, target consumers

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