customer service

Sorry but I can’t help you with your purchase, I’m being accommodated by my employer

March 3, 2015 Employer Advisor, McCarthy Tétrault LLP Employee Relations, HR Policies and Procedures, Human Resources, Human Rights, Notice, Damages and Settlements, Payroll, Union Relations, Wages and Compensation

It is part and parcel of a retail employee’s job to interact with customers and assist them in making purchases. However, if an employee with a disability/injury has trouble in performing this essential duty, how far must the employer go in accommodating that employee? A recent Human Rights Tribunal decision dealt with an interesting accommodation […]

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Do you still think that AODA is not your responsibility?

October 21, 2013 Clear Path Employer Services Accessibility Standards, Employee Relations, HR Policies and Procedures, Human Resources, Human Rights, Standard for Customer Service, Training and Development

Companies all across Ontario are getting a big wake-up call from the Ministry of Economic Development, Trade and Employment when it comes to AODA compliance. The realization that this isn’t something that can just be dismissed is beginning to sink in.

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HR’s role in Apple’s success

March 28, 2012 Occasional Contributors Employee Relations, Human Resources, Recruiting and Hiring, Training and Development

What is it about the Apple Store that’s just so great? Is it the super chic product line? The fact that you can tinker with just about anything in there? The super modern layout and design? All of those things are neat, sure, but I’d argue there’s something more—something you may not have paid as much attention to…

Apple, Apple Store, business partners, company culture, customer service, employee retention, employee roles, engagement, leadership, meaningful work, opportunity, organizational development, strategic alignment, strategic HR

Emergency preparedness: New AODA rules for persons with disabilities

November 29, 2011 Yosie Saint-Cyr, LL.B. Managing Editor Accessibility Standards, Health and Safety, Human Resources, Integrated Accessibility Regulation, Standard for Employment

Under the Integrated Accessibility Standards Regulations of the Accessibility for Ontarians with Disabilities Act (AODA), effective January 1, 2012, organizations in Ontario must provide and make available in an accessible format or with appropriate communication supports, information about emergency response plans or public safety to customers and employees with disabilities.

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AODA Accessibility Standards Compliance Seminar November 9, 2011

September 30, 2011 Yosie Saint-Cyr, LL.B. Managing Editor Accessibility Standards, Conferences, Human Resources, Integrated Accessibility Regulation, Standard for Customer Service

Along with the customer service standard, four out of the five accessibility standards under the Accessibility for Ontarians with Disabilities Act are now law and in place. They are accessibility standards in the areas of Customer Service, Information and Communication, Employment and Transportation. These standards are complex and they require understanding and preparation. Ontarians can no longer ignore them.

accessibility, Accessibility standards, AODA, customer service, education, employment, information and communication, policies, practices, procedures, Seminars, training, transportation

Accessibility for Ontarians with Disabilities Act (AODA) – Learn the latest

June 8, 2011 Christina Catenacci Accessibility Standards, Conferences, Human Resources, Human Rights, Integrated Accessibility Regulation, Standard for Customer Service

Employers in Ontario must be aware of the changes that are happening and the requirements that will be placed on them in the very near future under the Accessibility for Ontarians with Disabilities Act …

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