First Reference Talks

Discussions on Human Resources, Employment Law, Payroll and Internal Controls

customers

By | 2 Minutes Read

Competition bureau goes after Avis and Budget for misleading advertising

The Competition Bureau announced last March that it has initiated proceedings against Aviscar, Budget and their parent company, Avis Budget Group Inc.. The Bureau alleges that the Companies engaged in false or misleading advertising in that they advertised misleading prices to consumers. The Bureau’s application seeks, among other remedies, a total of $30 million in administrative monetary penalties and refunds to affected customers.

By | 3 Minutes Read

Upgrading your sales team's business acumen

There's a growing feeling among sales organizations that their team members need to upgrade their skills and processes to better meet Business to Business (B2B) buyer expectations.

By | 3 Minutes Read

Learn the latest! — AODA compliance: Benefits of being ahead of the game

Recently, some of our clients received a notice from the government reminding them to file an Accessibility Report. This was an eye opener to employers who have let the Accessibility for Ontarians with Disabilities Act (AODA), Customer Service compliance deadlines slip through the cracks. Some simply forgot to file. However, others were reminded they have not yet implemented all the Customer Service Standard requirements.

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Established in 1995, First Reference provides organizations with practical and authoritative resources to help ensure compliance with constantly changing Canadian legislation and best practice

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