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data analytics

By | 9 Minutes Read

2021/2022 cyber/data outlook: Anticipated changes to privacy laws in Canada

Privacy compliance was once a straightforward process of checking the right boxes — not much more than adequate consents and a privacy policy on a website — but that world no longer exists. We are in the midst of a global explosion of legislation governing data.

By | 4 Minutes Read

Leveraging data analysis and psychology to increase employee retention rates

While call centers have been using data analytics for decades, the way that this data gets used continues to evolve and helps the best call centers create net-new value through different applications and uses of Big Data - in this case, Big HR Data or workforce analytics. Even though this is a call center specific article, the lessons learned apply across many (arguably all) business capabilities and disciplines.

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