data analytics

Leveraging data analysis and psychology to increase employee retention rates

August 28, 2013 PeopleInsight Workforce Analytics Employee Relations, HR Analytics, HRMS, Human Resources, Privacy and Security, Recruiting and Hiring

While call centers have been using data analytics for decades, the way that this data gets used continues to evolve and helps the best call centers create net-new value through different applications and uses of Big Data – in this case, Big HR Data or workforce analytics. Even though this is a call center specific article, the lessons learned apply across many (arguably all) business capabilities and disciplines.

big data, Big HR Data, business capabilities and disciplines, call centers, candidate's work history, data analysis technology, data analytics, employee retention rates, HR metrics, HR Tech market, Leveraging data analysis, reduce hiring and training costs, successful workers, turnover rates, workforce analytics, workforce psychology, workforce science, workforce science to hire candidates