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By Marie-Yosie Saint-Cyr, LL.B. Managing Editor | 5 Minutes Read December 7, 2011

Required training under the AODA customer service standard

The Accessibility Standards for Customer Service require employers to provide accessible customer service to persons with disabilities. In order to comply with the legislation, all businesses and organizations providing goods or services to the public with at least one employee in Ontario must meet several requirements by January 1, 2012. What we gathered at our most recent AODA seminar is that employers are very concerned about the training aspect of the customer service obligations.

Article by Marie-Yosie Saint-Cyr, LL.B. Managing Editor / Accessibility Standards, Employee Relations, Human Rights / Accessibility for Ontarians with Disabilities Act, Accessibility standards, Accessibility Standards for Customer Service, AODA, AODA seminar, assistive devices, customer service policies and procedures, Customer service standards, customer service training, disabled persons, employment law, interacting with persons with disabilities, ontario, persons with disabilities, policies, practices and procedures, service animal, support person

By Adam Gorley | 2 Minutes Read July 29, 2010

Provincial fund to help not-for-profit organizations with infrastructure costs

If you work in the not-for-profit sector, chances are that your organization performs some sort of community service, quite possibly helping disadvantaged persons or designated groups, such as visible minorities, Aboriginals, persons with disabilities or addictions, or women. For this reason alone, not-for-profit organizations are essential to the well-being of our communities and cities. But you already knew that.

Article by Adam Gorley / Business, Finance and Accounting, Not for Profit / Aboriginals, Community Capital Fund, community service, designated groups, disabled persons, harmonized sales tax, HST, not-for-profit funding, not-for-profit organizations, not-for-profit policypro, NPPP, ontario, Partnership Project, Trillium Foundation, visible minorities, women

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