disabled persons

Required training under the AODA customer service standard

December 7, 2011 Yosie Saint-Cyr, LL.B. Managing Editor Accessibility Standards, Human Resources, Human Rights, Standard for Customer Service, Training and Development

The Accessibility Standards for Customer Service require employers to provide accessible customer service to persons with disabilities. In order to comply with the legislation, all businesses and organizations providing goods or services to the public with at least one employee in Ontario must meet several requirements by January 1, 2012. What we gathered at our most recent AODA seminar is that employers are very concerned about the training aspect of the customer service obligations.

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