Several factors worked against the employer in this case of just cause termination, but most significantly was the lack of robust written policies and procedures on discipline and proper employee training on harassment.
In August 2010, someone called The Brick’s accounts payable (AP) department, pretending to be from Toshiba Canada. The caller said he was new to Toshiba and needed some payment details. The Brick employee faxed the payment information to the number which the caller provided.
In March, 2016 the U.S. Consumer Financial Protection Bureau (“CFPB”) issued a Consent Order against Dwolla Inc., an online payment platform, for deceiving consumers about its information security practices. The CFPB levied a $100,000 civil monetary penalty against the company, a first for the CFPB. While Canada has different privacy and consumer protection regimes, the lessons from the Dwolla case point to a new direction in enforcement approaches.