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implied consent

By Marie-Yosie Saint-Cyr, LL.B. Managing Editor | 2 Minutes Read April 27, 2018

Guidance on recording of customer telephone calls updated

The Office of the Privacy Commissioner of Canada recently updated its information and guidance on recording of customer telephone calls to bring it up to date, make it web-friendly and responsive for user feedback.

Article by Marie-Yosie Saint-Cyr, LL.B. Managing Editor / Accessibility Standards, Business, Information Technology, Privacy / call centre, customer service, implied consent, Internal Controls, Office of the Privacy Commissioner of Canada, Personal Information Protection and Electronic Documents Act, PIPEDA, privacy law, Recording customer calls, telemarketing

By Occasional Contributors | 5 Minutes Read April 6, 2016

Canada’s anti-spam legislation: Considering CASL in business transactions

Since coming into force on July 1st, 2014, Canada’s Anti-Spam Legislation (“CASL”) has created new concerns and risks that must be addressed in business transactions. This post reviews those concerns in the context of asset acquisitions, specifically the risks associated with the transfer of CASL consents for the purposes of sending marketing messages to business customers.

Article by Occasional Contributors / Business, Finance and Accounting, Information Technology, Not for Profit, Privacy / Canada's anti-spam legislation, Canadian Radio-television and Telecommunications Commission, CASL, CEMs, commercial electronic messages, CRTC, existing business relationships, express consent, implied consent, sale of a business, to collect use and disclose personal information, Transferring consents

By Marie-Yosie Saint-Cyr, LL.B. Managing Editor | 6 Minutes Read November 21, 2014

CASL computer program provisions come into force January 2015

Effective January 15, 2015, new rules under the Canada's anti-spam legislation (CASL) will impose an express consent regime on the installation of a computer program on another person’s PC, smartphone or other computer-based device. The rules will apply to almost any computer program, not just malware/spyware/harmful programs.

Article by Marie-Yosie Saint-Cyr, LL.B. Managing Editor / Business, Information Technology, Privacy / Canada's anti-spam legislation, CASL applies to intrusive programs, CASL computer program provisions, commercial activity, computer programs, computer systems, Deemed consent, express consent, implied consent, installation of a computer program on another person’s PC, levels of disclosure, malicious or concealed software

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