Savvy organizations embrace customer feedback—even complaints. They understand that customer complaints are essential indicators of expectations and perceptions of quality. ISO 9001:2015 Quality Management Systems, in clause 9 – Performance Evaluation, requires complaint handling mechanisms.
To deliver high-quality products or services, implement an effective quality management system (QMS) based on the following seven principles identified by the International Organization for Standardization (ISO):
The International Standards Organization has released a standard for privacy aimed at cloud computing service providers.