First Reference Talks

Discussions on Human Resources, Employment Law, Payroll and Internal Controls

ISO

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Embrace customer feedback—even complaints

Savvy organizations embrace customer feedback—even complaints. They understand that customer complaints are essential indicators of expectations and perceptions of quality. ISO 9001:2015 Quality Management Systems, in clause 9 – Performance Evaluation, requires complaint handling mechanisms.

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Focus on quality

To deliver high-quality products or services, implement an effective quality management system (QMS) based on the following seven principles identified by the International Organization for Standardization (ISO):

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First international standard on cloud services and personal information protection

The International Standards Organization has released a standard for privacy aimed at cloud computing service providers.

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Established in 1995, First Reference is the leading publisher of up to date, practical and authoritative HR compliance and policy databases that are essential to ensure organizations meet their due diligence and duty of care requirements.

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