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ISO

By Apolone Gentles, JD, CPA,CGA, FCCA, Bsc (Hons) | 3 Minutes Read July 13, 2020

Embrace customer feedback—even complaints

Savvy organizations embrace customer feedback—even complaints. They understand that customer complaints are essential indicators of expectations and perceptions of quality. ISO 9001:2015 Quality Management Systems, in clause 9 – Performance Evaluation, requires complaint handling mechanisms.

Article by Apolone Gentles, JD, CPA,CGA, FCCA, Bsc (Hons) / Business, Finance and Accounting / Complaint handling mechanisms, complaints, customer feedback, ISO, ISO 9001:2015 Quality Management Systems

By Apolone Gentles, JD, CPA,CGA, FCCA, Bsc (Hons) | 2 Minutes Read March 4, 2020

Focus on quality

To deliver high-quality products or services, implement an effective quality management system (QMS) based on the following seven principles identified by the International Organization for Standardization (ISO):

Article by Apolone Gentles, JD, CPA,CGA, FCCA, Bsc (Hons) / Business, Finance and Accounting / International Organization for Standardization, ISO, principles of quality, QMS, quality, quality management principles, quality management systems

By Adam Gorley | 2 Minutes Read November 19, 2014

First international standard on cloud services and personal information protection

The International Standards Organization has released a standard for privacy aimed at cloud computing service providers.

Article by Adam Gorley / Business, Finance and Accounting, Information Technology, Privacy / auditable compliance framework, Breach notification, cloud computing, confidential information, Confidentiality Agreements, consent, Data breach, data breach notification, International Standardization Organization, International Standards Organization, ISO, legal compliance, personal information, personally identifiable information, PII, PII processors, processing personal information, protecting personal information, public clouds, trust

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