legal requirements for training

AODA accessibility standards for customer service – Training decisions

January 26, 2011 Suzanne Cohen Share Accessibility Standards, Human Resources, Standard for Customer Service, Training and Development

Ontario’s Accessibility Standards for Customer Service requires organizations to train staff, volunteers and third parties who deal with the public on your behalf on how to provide customer service to people with disabilities. What are the legal requirements for training?

Accessibility for Ontarians with Disabilities Act, AODA, customer service standard, customer service to people with disabilities, disabilities, employment law, legal requirements for training, policies, practices and procedures, problem accessing your goods or services