online service

Meeting the customer service standard: restaurant menus

December 13, 2011 Occasional Contributors Accessibility Standards, Standard for Customer Service

All businesses with at least one employee will have to comply with the Accessibility for Ontarians with Disabilities Act Customer Service Standard taking effect January 1, 2012. With regards to restaurants you need to have a policy on allowing people to use their own assistive devices to access your goods and services, and that includes your menu.

Accessibility for Ontarians with Disabilities Act, accommodation, aMENU, AODA, assistive device, assistive devices, Braille, Customer service standards, customers, large print menus, online service, policies, practices and procedures, restaurants, standards