Removing barriers

Manitoba customer service accessibility standard

October 30, 2015 Yosie Saint-Cyr, LL.B. Managing Editor Accessibility Standards, Employee Relations, HR Policies and Procedures, Human Resources, Human Rights, Standard for Customer Service

The Manitoba Customer Service Accessibility Standard (CSAS) under the Accessibility for Manitobans Act (AMA) comes into effect November 1, 2015. The CSAS requires all of Manitoba’s public, private and non-profit organizations with one or more employees that provide goods or services directly to the public or to another organization in Manitoba, to establish and implement measures, policies and practices to remove barriers to access to the goods or services it provides.

accessibility, Accessibility for Manitobans Act, accessibility training, Barrier free, Business, Disability, feedback process, goods or services, Manitoba Customer Service Accessibility Standard, policies and practices, Removing barriers, service animal, support person

Consultation and feedback processes should not be underestimated

September 30, 2015 Christopher Lytle MA CDS Accessibility Standards, Employee Relations, Employment/Labour Standards, Health and Safety, HR Policies and Procedures, Human Resources, Human Rights, Integrated Accessibility Regulation, Recruiting and Hiring, Standard for Customer Service, Standard for Employment, Standard for Information and Communications, Standard for the Built Environment, Standard for Transportation, Training and Development

Consultation and feedback processes should not be underestimated. Doing away with the old systems of decision making provides for a more thorough engagement with those groups that would represent gaps in policy and operations.

accessibility, Accessibility for Ontarians with Disabilities Act, accessibility standpoint consultation and feedback processes, AODA, broadening concept of inclusion, Consultation and feedback process, Ontario human rights commission, policies pertaining to employment, policy and operations, Removing barriers