Many of us have called service providers to change basic information, such as a mailing address. You pick up the phone, speak to a representative, and the change is made; no big deal, right? This seamless scenario may not always be the case. Any little misstep on an organization's part can cause grief not only for the customer, but also for the organization itself. This proved to be true when an employee complained, to the Office of the Privacy Commissioner of Canada, that her employment pension and benefit provider disclosed her personal information to a third party without her consent.
Established in 1995, First Reference is the leading publisher of up to date, practical and authoritative HR compliance and policy databases that are essential to ensure organizations meet their due diligence and duty of care requirements.