The concept of customer relationship management (CRM) has long-existed before it was given a designation. In fact, it is a not-so-new buzzword that sounds wonderful, but is actually very hard to implement. What CRM refers to is a kind of cross-functional business strategy that allows organizations to learn more about their customers.
Canadians are pretty good at creating businesses that last, according to a new study by the Chartered General Accountants’ Association of Canada. Around 85 percent of new Canadian businesses survive for a year, 62 percent make it at least three years and 51 percent are still going after five years. The Business Development Bank of Canada puts this last number above 66 percent.
It's that exciting time again, when somewhat more than half of Canadians over 18 will come together to select the people who will govern us until the next impassable crisis of parliamentary confidence. For some, it's a celebratory time when we Canadians demonstrate our democratic will. For others, it's a cynical time (I know: how can it be?) when incumbents and hopefuls tell us what we want to hear just to win their seats in Ottawa and their cushy benefits.