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small and medium enterprises

By Jeffrey Sherman, MBA, FCPA, FCA | 3 Minutes Read October 23, 2012

Thinking about customer relationship management

The concept of customer relationship management (CRM) has long-existed before it was given a designation. In fact, it is a not-so-new buzzword that sounds wonderful, but is actually very hard to implement. What CRM refers to is a kind of cross-functional business strategy that allows organizations to learn more about their customers.

Article by Jeffrey Sherman, MBA, FCPA, FCA / Business, Finance and Accounting / Business, business relations, business strategy, consultants, CRM, CRM solution, cross-functional business strategy, customer information, customer interaction, customer relationship management, customer support, customers, data network, data-gathering techniques, enterprise-wide database, federal and provincial privacy legislation, high-quality data, management, salesperson, shipments, shipping, small and medium enterprises, small business, Small to medium size businesses, software

By Adam Gorley | 2 Minutes Read June 6, 2011

Accountants call for national entrepreneurship strategy

Canadians are pretty good at creating businesses that last, according to a new study by the Chartered General Accountants’ Association of Canada. Around 85 percent of new Canadian businesses survive for a year, 62 percent make it at least three years and 51 percent are still going after five years. The Business Development Bank of Canada puts this last number above 66 percent.

Article by Adam Gorley / Finance and Accounting / BDC, bureaucracy, Business Development Bank of Canada, CGA-Canada, Chartered General Accountants’ Association of Canada, compliance, education, entrepreneurs, income tax, Industry Canada, innovation, national entrepreneurship strategy, productivity, red tape, regulatory compliance, skilled labour, small and medium enterprises, small business, small business financing, SMEs, tax, tax compliance, training

By Adam Gorley | 3 Minutes Read April 29, 2011

Election fever! Who’s got it?

It's that exciting time again, when somewhat more than half of Canadians over 18 will come together to select the people who will govern us until the next impassable crisis of parliamentary confidence. For some, it's a celebratory time when we Canadians demonstrate our democratic will. For others, it's a cynical time (I know: how can it be?) when incumbents and hopefuls tell us what we want to hear just to win their seats in Ottawa and their cushy benefits.

Article by Adam Gorley / Employee Relations, Payroll / Canada Elections Act, economic recovery, economy, election, federal budget, federal election, HRinfodesk, pensions, politics, small and medium enterprises, small business, social programs, tax credits, tax cuts, time off to vote, voting, work-life balance

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