First Reference Talks

Discussions on Human Resources, Employment Law, Payroll and Internal Controls

small and medium enterprises

By | 3 Minutes Read

Thinking about customer relationship management

The concept of customer relationship management (CRM) has long-existed before it was given a designation. In fact, it is a not-so-new buzzword that sounds wonderful, but is actually very hard to implement. What CRM refers to is a kind of cross-functional business strategy that allows organizations to learn more about their customers.

By | 2 Minutes Read

Accountants call for national entrepreneurship strategy

Canadians are pretty good at creating businesses that last, according to a new study by the Chartered General Accountants’ Association of Canada. Around 85 percent of new Canadian businesses survive for a year, 62 percent make it at least three years and 51 percent are still going after five years. The Business Development Bank of Canada puts this last number above 66 percent.

By | 3 Minutes Read

Election fever! Who’s got it?

It's that exciting time again, when somewhat more than half of Canadians over 18 will come together to select the people who will govern us until the next impassable crisis of parliamentary confidence. For some, it's a celebratory time when we Canadians demonstrate our democratic will. For others, it's a cynical time (I know: how can it be?) when incumbents and hopefuls tell us what we want to hear just to win their seats in Ottawa and their cushy benefits.

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Established in 1995, First Reference is the leading publisher of up to date, practical and authoritative HR compliance and policy databases that are essential to ensure organizations meet their due diligence and duty of care requirements.

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