The Office of the Privacy Commissioner of Canada recently updated its information and guidance on recording of customer telephone calls to bring it up to date, make it web-friendly and responsive for user feedback.
Complying with the Unsolicited Telecommunications Rules (UTR) includes the National Do Not Call List (DNCL) Rules, the Telemarketing Rules and the Automatic Dialing-Announcing Devices (ADAD) Rules. Test your knowledge to see if you understand these obligations.
The Canadian Radio-television and Telecommunications Commission (CRTC) has been vigorously pursuing violations of the National Do Not Call (DNCL) Rules, which are a component of the Unsolicited Telecommunications Rules (UTR). The UTRs encompass the National Do Not Call (DNCL) Rules, Telemarketing Rules and Automatic Dialing-Announcing Device (ADAD) Rules.