• First Reference
  • About us
  • Contact us
  • Blog Signup 📨

First Reference Talks

Discussions on Human Resources, Employment Law, Payroll and Internal Controls

  • Home
  • About
  • Archives
  • Resources
  • Buy Policies

telemarketing

By Marie-Yosie Saint-Cyr, LL.B. Managing Editor | 2 Minutes Read April 27, 2018

Guidance on recording of customer telephone calls updated

The Office of the Privacy Commissioner of Canada recently updated its information and guidance on recording of customer telephone calls to bring it up to date, make it web-friendly and responsive for user feedback.

Article by Marie-Yosie Saint-Cyr, LL.B. Managing Editor / Accessibility Standards, Business, Information Technology, Privacy / call centre, customer service, implied consent, Internal Controls, Office of the Privacy Commissioner of Canada, Personal Information Protection and Electronic Documents Act, PIPEDA, privacy law, Recording customer calls, telemarketing

By Apolone Gentles, JD, CPA,CGA, FCCA, Bsc (Hons) | 2 Minutes Read May 16, 2016

Fill in the blanks and test your “Do Not Call” skills

Complying with the Unsolicited Telecommunications Rules (UTR) includes the National Do Not Call List (DNCL) Rules, the Telemarketing Rules and the Automatic Dialing-Announcing Devices (ADAD) Rules. Test your knowledge to see if you understand these obligations.

Article by Apolone Gentles, JD, CPA,CGA, FCCA, Bsc (Hons) / Business, Finance and Accounting / Automatic Dialing-Announcing Devices, national do not call list, National Do Not Call Registry, Telecommunications, telemarketing, Telemarketing Rules, Unsolicited Telecommunications Rules

By Apolone Gentles, JD, CPA,CGA, FCCA, Bsc (Hons) | 2 Minutes Read April 4, 2016

Recent enforcement activities involving the National Do Not Call Registry

The Canadian Radio-television and Telecommunications Commission (CRTC) has been vigorously pursuing violations of the National Do Not Call (DNCL) Rules, which are a component of the Unsolicited Telecommunications Rules (UTR). The UTRs encompass the National Do Not Call (DNCL) Rules, Telemarketing Rules and Automatic Dialing-Announcing Device (ADAD) Rules.

Article by Apolone Gentles, JD, CPA,CGA, FCCA, Bsc (Hons) / Business, Privacy / automatic dialing-announcing device, Canadian Radio-television and Telecommunications Commission, CRTC, DNCL, enforcement activities, National Do Not Call Registry, telemarketer, telemarketing, Telemarketing Rules, Unsolicited Telecommunications Rules

  • Go to page 1
  • Go to page 2
  • Go to Next Page »

Footer

About us

Established in 1995, First Reference is the leading publisher of up to date, practical and authoritative HR compliance and policy databases that are essential to ensure organizations meet their due diligence and duty of care requirements.

First Reference Talks

  • Home
  • About
  • Archives
  • Resources
  • Buy Policies

Main Menu

  • About First Reference
  • Resources
  • Contact us
  • 1 800 750 8175

Stay Connected

  • Facebook
  • LinkedIn
  • Twitter
  • YouTube

We welcome your comments on our blog articles. However, we do not respond to specific legal questions in this space.
We do not provide any form of legal advice or legal opinion. Please consult a lawyer in your jurisdiction or try one of our products.


Copyright © 2009 - 2023 · First Reference Inc. · All Rights Reserved
Legal and Copyright Notices · Publisher's Disclaimer · Privacy Policy · Accessibility Policy