First Reference Talks

Discussions on Human Resources, Employment Law, Payroll and Internal Controls

workplace conflicts

By | 4 Minutes Read

Beat the heat – Tips to lower the temperature and resolve workplace conflicts

With sunshine and vacations you would expect the office to be a happier place during the summer. However vacations can increase the workload on co-workers, foster intermittent and missed communications and add to the stress level of employees who are struggling to meet a deadline before they go on vacation or coming back from vacation to an overloaded inbox. Rising temperatures can equal rising tempers!

By | 3 Minutes Read

The best lessons are not all learned in the classroom – the threat of the irate customer

As a workplace violence consultant and subject matter expert, I am well aware that irate customers pose a very real threat to front-line workers. It’s not very often that I am that irate customer.

By | 3 Minutes Read

The dreaded office lottery pool? Well sometimes!

Nineteen Toronto co-workers who won Friday’s $50-million Lotto Max jackpot have learned how quickly an office lottery pool can become a nightmare. The group of winners cannot claim their winnings until the Ontario Lottery and Gaming Corp. has finished its investigation after other co-workers stepped forward to say they deserve part of the payout.

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Established in 1995, First Reference Inc. (known as La Référence in Quebec) provides Canadian organizations of any size with practical and authoritative resources to help ensure compliance.

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