For small and medium-sized businesses, cross-training can be a lifesaver
An organization with dedicated departments and strictly delineated staff roles might be easy to manage when things are running smoothly, but what happens when someone gets sick, goes on vacation or leaves the company, and there's no one else who can perform that person's duties? Or what if both employees who can perform a certain duty are away from work at the same time? The last thing you want to be doing is scrambling to figure out how to do something at the last minute when you expected it to be done a week before, or training someone to do something entirely new while that deadline looms.
