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workplace resolutions

By Andrew Lawson | 3 Minutes Read February 22, 2011

The best lessons are not all learned in the classroom – the threat of the irate customer

As a workplace violence consultant and subject matter expert, I am well aware that irate customers pose a very real threat to front-line workers. It’s not very often that I am that irate customer.

Article by Andrew Lawson / Health and Safety, Human Rights, Privacy / consultant, employment law, irate customer, managing technology, security systems and devices, training, workplace conflicts, workplace resolutions, workplace violence

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