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The limits on the duty to accommodate

Ontario Human Rights Commission

Ontario Human Rights Commission

A recent case from the Human Rights Tribunal of Ontario provides guidance to employers on the extent of the duty to accommodate. In Poursasadi v Bentley Leathers Inc., the Applicant alleged that she was discriminated against on the basis of disability after her employment as a Store Manager was terminated. She argued that the employer failed to provide reasonable accommodation to the point of undue hardship.

The Respondent was a retailer selling a variety of items, including purses, wallets, backpacks and luggage. The Store Manager position was predominately a sales/customer service job, with some duties related to merchandizing, displays, housekeeping, training and development.

In 2008, the Applicant injured her wrist while unpacking a box. Her injuries rendered her unable to perform all the essential duties of her position, including serving customers. There were periods in the morning when the Store Manager would work alone. The Respondent accommodated the Applicant for a period of time by having another staff member work with the Applicant when she would otherwise be working alone. That additional employee was tasked with the job duties the Application was unable to perform. The Respondent later determined that it was no longer in the position to provide the additional employee.

The Applicant argued the Respondent should accommodate her by allowing her to work alone and turn customers away if the customer wished to see or purchase items that would require the Applicant to go outside her physical restrictions.

The Tribunal held that the duty to accommodate does not require the employer to provide such an accommodation. Although the duty to accommodate may require the employer to arrange the workplace in a way that enables an employee to perform the essential duties of the position, it does not require the employer to permanently change the essential duties of the position or permanently assign those duties to positions of other employees.

In this case, the Tribunal found that the accommodation requested would exempt the employee from meeting the essential duties of the position. It is important for employers note, however, that a key aspect of this decision was the determination of what is an essential duty of the position. The Tribunal will often require evidence of what is or is not an essential duty. As a result, employers should ensure that they have carefully considered the job duties and which duties are essential to the position when engaged in the accommodation process.

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Stringer LLP

Employment and Labour lawyers at Stringer LLP
Stringer LLP is a leader in Canadian HR law. For over 50 years, they have taken a client-centered approach to responsive service, representing employers with labour relations and employment problems. Their firm’s practice covers a broad spectrum of HR law, including employment law, occupational health & safety, labour relations and arbitration, human rights, workers’ compensation, pay equity and corporate immigration, as well as issues under the Accessibility for Ontarians with Disabilities Act. They also provide training, seminars and conferences on the above topics. Read more
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