New guidance on Zero Trust Architecture (ZTA) is a fitting response to the current cybersecurity landscape. On August 11, 2020, the National Institute of Standards and Technology (NIST) released SP 800-207, Zero Trust Architecture (SP 800-207).
Perhaps because they are intangible assets, many organizations overlook and fail to protect domain names. Domain names provide powerful opportunities to be used proactively as a branding sword. Domain name registration and maintenance can also act as a shield to protect trademarks and prevent bad actors from causing reputational damage and extorting the organization.
Savvy organizations embrace customer feedback—even complaints. They understand that customer complaints are essential indicators of expectations and perceptions of quality. ISO 9001:2015 Quality Management Systems, in clause 9 – Performance Evaluation, requires complaint handling mechanisms.