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Office of the Privacy Commissioner of Canada

By Marie-Yosie Saint-Cyr, LL.B. Managing Editor | 2 Minutes Read April 27, 2018

Guidance on recording of customer telephone calls updated

The Office of the Privacy Commissioner of Canada recently updated its information and guidance on recording of customer telephone calls to bring it up to date, make it web-friendly and responsive for user feedback.

Article by Marie-Yosie Saint-Cyr, LL.B. Managing Editor / Accessibility Standards, Business, Information Technology, Privacy / call centre, customer service, implied consent, Internal Controls, Office of the Privacy Commissioner of Canada, Personal Information Protection and Electronic Documents Act, PIPEDA, privacy law, Recording customer calls, telemarketing

By McCarthy Tétrault LLP | 4 Minutes Read September 29, 2017

Privacy Commissioner’s report on public perception of companies’ privacy practices holds lessons for business

The Office of the Privacy Commissioner of Canada (“OPC”) recently released a preliminary report outlining the results of a series of focus groups conducted with Canadians about privacy and the protection of personal information.

Article by McCarthy Tétrault LLP / Business, Privacy / information security, Office of the Privacy Commissioner of Canada, PIPEDA, privacy, privacy policies and practices

By Occasional Contributors | 2 Minutes Read September 21, 2017

Government of Canada publishes proposed Breach of Security Safeguards Regulations

On September 2, 2017, the Government of Canada published proposed Breach of Security Safeguards Regulations. The proposed regulations relate to the provisions in Canada’s Personal Information Protection and Electronic Documents Act (“PIPEDA”), which are not yet in force.

Article by Occasional Contributors / Business, Information Technology, Privacy / Office of the Privacy Commissioner of Canada, Personal Information Protection and Electronic Documents Act, PIPEDA, privacy law

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